Praba Vijiaraj

Delivery Director – Driving Strategic Transformation Across Government & Higher Education

Spearheading Wipro’s delivery organization to expand and deepen strategic engagements across the Commonwealth Government and Higher Education sectors. Proven success in leading complex, multi-disciplinary programs that fuse innovation, operational excellence, and customer-centricity.

Key Achievements:

• Accelerated AI-Driven Delivery: Led the successful deployment of AI solutions to fast-track the Software Development Lifecycle (SDLC), enhancing speed, quality, and scalability.
• Innovation Leadership: Delivered high-impact demonstrations and proof-of-value initiatives across Operations AI, Cybersecurity, and the AI Centre of Excellence—positioning Wipro as a trusted innovation partner.
• Multi-Platform Service Management: Oversaw delivery excellence across Salesforce, SAP, Next-Gen Managed Services, and Data & AI capabilities, ensuring seamless integration and client value realization.
• Capability Uplift: Directed large-scale capability delivery programs, aligning talent, tools, and processes to meet evolving client needs.
• Client Satisfaction Turnaround: Engineered a transformative client engagement strategy, elevating satisfaction scores from 0 to 2.5 (out of 3)—a testament to renewed trust and delivery impact.
• AI-Powered Healthcare Innovation: Championed industry-wide innovation agendas in healthcare through strategic application of AI technologies.
• Governance Excellence: Designed and executed governance frameworks spanning C-suite, commercial, and project-level oversight—driving transparency and accountability.
• Strategic Account Growth: Developed targeted account plans for key portfolios, uncovering multiple up-sell opportunities and expanding revenue streams.
• Consultative Leadership: Acted as a trusted advisor to internal and external stakeholders, providing guidance on technical solutions, project planning, issue resolution, and implementation strategies.

• Direct the organisation towards maintaining and growing a substantive investment in Australia by overseeing the on-time and within-budget delivery of large and complex Microsoft programs. Contributions include:
• Expanded the delivery team to 50 steadfast and outcome-driven members within 2 months of operation by developing and implementing a robust recruitment process and best-of-breed delivery strategy.
• Worked with the client and Microsoft executives to identify strategic risks and mitigation strategies.
• Defined the Joint Execution Strategy endorsed by the Senior Executives of the client and Microsoft.
• Developed the program's Agile governance structure, including CIO Governance and Tactical Governance boards, to make decisions within 2 hours and gain CIO approval for project roadmaps within a week of presentation.
• Managed P&L within 10% of the allocated budget, optimising resources to achieve results within set timeframes.

• Supported the organisation's goal of delivering reliable and innovative IT solutions across the government sector via maintaining and future-proofing the Defence and National Security (DNS) portfolio. Contributions included:
• Uplifted effectiveness and aligned daily operations with Unisys' strategic goals, utilising networking capabilities to implement strategic people-focused solutions and restore lost executive engagements and DNS relationships.
• Achieved revenue and profit targets consistently by utilising business understanding to handle the end-to-end sales and service delivery management whilst implementing a highly collaborative approach.
• Promoted informed decision-making and highlighted several business areas, including growth, customer satisfaction, and profit and loss, by developing a new account strategy for 5 DNS agencies.
• Generated realistic client revenue targets, forecasts, and gap plans by understanding delivery expectations.
• Recovered a red program by developing a strong executive relationship and properly allocating resources.

• Balanced customers' satisfaction with the organisation's aims and objectives by handling the front-to-back management of all sales and delivery initiatives and guaranteeing timely and efficient customer service. Contributions include:
• Uplifted the customer satisfaction rate from 8 to 9.5 out of 10 in 12 months, along with profitability, by adopting delivery disciplines and a digital transformation process.
• Developed executive relationships with CIO relationships in the Home Affairs portfolio.
• Grew the Home Affairs portfolio from a $7M+ per year revenue business to $23M+ a revenue per year business, thereby receiving commendation and a Client Award with DXC Technology.
• Improved the organisation's profitability by providing high-value businesses and customer solutions.
• Developed operational and delivery teams to support various accounts.
• Reviewed and advised major SAP practices on the best practice of delivery, governance and risk approaches, leading to successful re-compete by DXC technology.
• Championed and supported the Dandelion Program), an initiative that involved and celebrated the capabilities of an Autistic Test Team of 15 members, which received recognition within Home Affairs.

• Coordinated multi-million-dollar projects within the Joint Command and Control Programs and managed the delivery and operations of the company's National Security Account. Contributions included:
• Delivered more than 15 projects, including large-scale transformation, strategic, and managed services programs, masterfully understanding the customer's business priorities while establishing productive relationships.
• Expanded networks by delivering informative presentations to Senior Executive Services Band 1 & 2 forums, harnessing rapport-building and influential communication skills in outlining value-based services.
• Expedited value delivery of infrastructure services for a major client within 3 months instead of 9 months which contributed to achieving a 9.8+ customer satisfaction rating and significant word-of-mouth referrals.
• Orchestrated multi-million-dollar programmes, including an extensive $43 and $60M System Integration Program, while sustaining ZERO commercial/liquidated damages claims.
• Streamlined work processes by leading change initiatives and efficiency programmes, such as what, which reduced operational costs and improved profitability by 10%.
• Ranked as the top Program Manager for CSC while leading a large-scale and multidisciplinary team of 70-90 FTE, including architects, software developers, infrastructure specialists, business realisation experts, and QA teams.
• Upskilled and mentored junior team members, projecting confidence in coaching and training staff to amplify productivity, boost morale, and ensure career development and progression.