Prabhaat Sharma Ramsurrun
Bentley,WA
Summary
Driven professional with a proven track record at Coles Supermarket, excelling in customer service and SCADA system proficiency. Demonstrated ability to enhance team performance and customer satisfaction through effective problem-solving and collaboration. Skilled in balancing multiple projects with a focus on results, achieving increased efficiency and repeat business.
Overview
2
2
years of professional experience
2
2
Years of professional experience
Work History
Team Member
Coles Supermarket
02.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted with inventory counts and stocking of merchandise.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Utilized effective time management skills to balance multiple projects simultaneously without sacrificing quality or efficiency.
- Completed timely and thorough car details for increased customer satisfaction and repeat business.
- Provided exceptional customer service and addressed customer inquiries.
Car Detailer
Impeccable hand carwash
Perth, WA
05.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Advanced Diploma - Engineering Technology-Electrical
South Metropolitan TAFE
Munster, WA06.2024
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- CAD software proficiency
- 2D Drafting Proficiency
- AutoCAD Shortcut Commands
- Deadline-oriented
- Schematics understanding
- Project Requirements
- Electrical
- 2D and 3D renderings
- SCADA systems proficiency
- SCADA Development
- SCADA System Operation
- SCADA
- SCADA System Integration
- SCADA Systems
- SCADA operation
- SCADA System Design
- PLC Hardware Selection
- Electrical Troubleshooting
- Electrical Installation
- HMI development
- Training and mentoring
- Hydraulic systems
- Equipment testing
- Process Control
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Team Member
Coles Supermarket
02.2023 - Current
Car Detailer
Impeccable hand carwash
05.2022 - Current
Advanced Diploma - Engineering Technology-Electrical
South Metropolitan TAFE
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