Prabhakar Natarajan
Parklea NSW,Australia
Summary
Client-focused Customer Solutions Agent offering diverse experience in customer service, problem-solving, and conflict resolution skills. Quickly builds relationships with both new clients and business audiences. Excellent multi-tasking skills and mastery of new technology. Ability to handle multiple projects simultaneously. Organised Senior Editor with decades of experience. Skilled communicator adept at collaborating effectively and cohesively with multidisciplinary teams. Detail-oriented team player with strong organisational skills. Innovative problem-solver with approachable attitude and insightful critical thinking abilities.
Overview
27
27
years of professional experience
Work History
Customer Solutions Agent
Boral Concrete
04.2023 - Current
- Resolve customer complaints on daily basis quickly and professionally to restore customer confidence and prevent loss of business.
- Follow up on customer interactions to maintain customer communication and successfully close resolved issues.
- Offer suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
- Keep accurate records of customer interactions to be used for training, quality assurance and future reference.
- Escalate customer issues to management for appropriate action.
- Deliver exceptional customer service by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educate customers about billing, payment processing and support policies and procedures.
- Reduce process inconsistencies and train new staff on best practices and protocols.
Business Manager
Taste of Texas BBQ Restaurant
10.2016 - 03.2023
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Conflict resolution with knack to diffuse difficult situations.
- Optimised customer experience by delivering superior services and effectively troubleshooting issues.
- Training, mentoring staff to achieve customer satisfaction.
- Evaluated customer needs and feedback to drive product and service improvements.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Managed over 40 customer calls per day.
- Handled difficult customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue and effectively targeting new customers.
- Established key performance indicators to track and analyse business progress and adjust strategies accordingly.
- Collected, arranged, and input information into database system.
Editor
Borneo Bulletin
09.1997 - 02.2015
- Solicited article ideas and ensured that major news stories were covered.
- Edited and revised wide array of content for accuracy, clarity and consistency.
- Excelled in deadline driven environment while handling competing priorities.
- Provided concise and constructive editorial feedback to writers to improve article and story writing.
- Conflict resolution with external stakeholders, government departments and private sector.
- Led and managed multiple projects from conceptual stage through to launch.
- Guided and motivated staff to achieve demanding targets under tight deadlines.
- Stakeholder management. Kept internal and external stakeholders informed on key editorial projects.
Education
Certificate IV - Training And Assessment
02.2021
Bachelor of Science - Physics
04.1984
Skills
- Exceptional communication skills
- Time management
- Stakeholder Management
- Effective Multitasking
- Electronic Systems
- CRM Systems
- Complaint Investigations
- Conflict Resolution Techniques
- Strong Telephone Etiquette
- Training Junior Team Members
- Calm and Professional Under Pressure
- Trained in Salesforce
Additional Information
Fulfilled desire to drive public transport vehicle. Did part time bus driving for Transport for NSW for a year while managing restaurant work.
Languages
Tamil
Native or Bilingual
Telugu
Professional Working
Hindi
Limited Working
Malayalam
Elementary
Timeline
Customer Solutions Agent - Boral Concrete
04.2023 - Current
Business Manager - Taste of Texas BBQ Restaurant
10.2016 - 03.2023
Editor - Borneo Bulletin
09.1997 - 02.2015
TAFE Sydney - Certificate IV, Training And Assessment
Madurai-Kamaraj University - Bachelor of Science, Physics
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