Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Prabin Shrestha

Prabin Shrestha

Hurstville,NSW

Summary

A competent, professional individual; someone who can demonstrate a level-headed, approach to any business / customer focused environment. A methodical, flexible and well-organised individual who is able to communicate at all levels, both verbally and in writing. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Detail-oriented professional with background creating delicious dishes. Dedicated to delivering highest quality customer service. Expert at succeeding in high pressure environments while remaining calm. Safety-minded when carefully following food handling regulations and procedures.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cook

KICKIN
08.2022 - Current
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.

Store staff

Popn Chew
07.2023 - 04.2024
  • Addressed any escalated customer concerns in a calm manner while seeking solutions that satisfied both parties involved.
  • Handled customer returns and exchanges professionally, resolving issues promptly to maintain customer loyalty.

Room Attendant

FOUR SEASONS SYDNEY
05.2022 - 06.2023
  • Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
  • Enhanced guest satisfaction by providing thorough and timely room cleaning services.
  • Ensured positive guest experiences with prompt response to special requests and additional services.

Barista

D Cafe
12.2021 - 03.2022
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Customer Service Assistant

Online Securities Pvt. Ltd
11.2020 - 07.2021
  • Manage customer query and handle the problem
  • Managing daily records of the firm
  • Filling up the records of the customers and verifying the details

Education

SLC
07.2018

Advanced Diploma in Civil Construction Design

A level
10.2020

Skills

  • Communication
  • Leadership
  • Team Work
  • Basic Microsoft Package
  • Time Management
  • Customer Service
  • Cleaning and organization
  • Food handling
  • Hospitality and service industry background
  • Hospitality service expertise

Languages

English
Nepali
Hindi

Certification

  • Certified [Best staff], [Four Seasons] - [2022]
  • Certified [Outstanding staff], [Kickin inn] - 2023

Timeline

Store staff

Popn Chew
07.2023 - 04.2024

Cook

KICKIN
08.2022 - Current

Room Attendant

FOUR SEASONS SYDNEY
05.2022 - 06.2023

Barista

D Cafe
12.2021 - 03.2022

Customer Service Assistant

Online Securities Pvt. Ltd
11.2020 - 07.2021

SLC

Advanced Diploma in Civil Construction Design

A level

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Prabin Shrestha