Prabish Shrestha
REVESBY,NSW
Summary
Resourceful System Administrator with over three years of progressive IT experience, adept at responding to a wide range of technical challenges with a focused and creative approach. Demonstrates exceptional problem-solving and decision-making abilities. Highly effective in maintaining system performance, ensuring security, and providing technical support. Proven track record in managing and optimizing server infrastructures, implementing new technologies, and improving system efficiency. Committed to staying current with the latest IT trends and best practices to deliver top-notch solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
System Administrator
5G Networks
02.2021 - Current
- Provided 1st/2nd level desktop and system support, ensuring timely resolution of technical issues.
- Actively responded to ticketing queue to resolve issues within SLA.
- Monitored server performance using SCOM and maintained systems according to organizational requirements.
- Managed and maintained servers, network devices, and storage systems, ensuring optimal performance and security.
- Identified and implemented proactive monitoring to maintain health, performance, and security of production services.
- Conducted in-depth troubleshooting on Linux and Windows operating servers to resolve complex technical issues.
- Managed backup systems, ensuring data integrity and availability.
- Oversaw user accounts, access permissions, and network security on virtual machines and cloud platforms.
- Administered system updates and patches, keeping all systems up-to-date and secure.
- Took ownership of technical issues, escalating to senior resources and platform engineers when necessary.
- Collaborated with team members and senior staff to ensure seamless integration and operation of systems.
- Supported users promptly, ensuring daily operational tasks were performed efficiently.
- Managed user access for servers and various platforms, ensuring proper permissions and security.
- Conducted Data Centre checks to prevent catastrophic failures and ensure system reliability.
- Performed scheduled technical tasks such as patching, backups, and restorations effectively.
- Competently handled daily tasks, including ticket acknowledgment and database backups (MSSQL, MySQL, Oracle).
- Managed web hosting via WHM and cPanel, including website restoration, mail servers, and databases.
- Maintained documentation for all IT systems, policies, and procedures to ensure consistency and compliance.
Pharmacy Assistant
Chemist Warehouse Rose Bay
02.2017 - 02.2021
- Met with customers and answered questions in friendly and knowledgeable way
- Helped pharmacy staff prepare medications and fill orders
- Restocked shelves and prepared expired drugs for return
- Answered patient questions regarding medication
- Reviewed order information against computer database
- Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
Education
Professional Year Program for ICT -
The William Light Institute
Sydney, NSW10.2021
Bachelor of Information Technology - Network and System Computing
Victoria University
Sydney, NSW02.2020
Skills
- System Upgrades
- System monitoring
- Technical Support
- Windows/Linux administration
- Service Level Management
- Server Management
- Backup Management
- IT Documentation
- Patch management
Certification
- Microsoft Azure Administrator (AZ-104)
- Azure Solutions Architect Expert
Technology worked on
- Remote Monitoring Tools: Team Viewer, Datto, Solar Winds
- IT Ticketing System: Jira, Salesforce, ConnectWise, Fresh Service, Hostbill
- Communication System: Microsoft Teams, Skype for Business, Communicator, Freshcaller
- Mobile Device Management: Cisco Meraki, Microsoft Intune
- Antivirus and E-mail Security: TrendMicro, Mailchimp
- Platform: Windows Server 2012/R2, Windows Server 2016/2019/2022, Office 365, Windows 7/10, CentOS 7/8, RHEL 6/7, WHM/Cpanel
- Virtual Systems: VMWare Exsi 6.0/6.7, Hyper V, Citrix XenDesk, Citrix XenApp
- Backup Software: Veeam Backup and Replication, Veeam Backup for Office 365, Dell EMC Avamar, Jet Backup, Acronis
- Server Management: Azure Active Directory, Microsoft Active Directory, SCCM, SCOM
- Networking: LANs, WANs, TCP/IP, VoIP, DNS, HTTPS, Wireless/VPN Architecture, DHCP, Firewalls, Load Balancers
Hobbies and Interests
- Photography
- Sports
- Travelling
References
Available upon request
Timeline
System Administrator
5G Networks
02.2021 - Current
Pharmacy Assistant
Chemist Warehouse Rose Bay
02.2017 - 02.2021
Professional Year Program for ICT -
The William Light Institute
Bachelor of Information Technology - Network and System Computing
Victoria University
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