Summary
Overview
Work History
Education
Skills
References
Honors And Awards
Timeline
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Prachi Mandhare

Melbourne,Australia

Summary

Results-driven Business Analyst with over 2 years of experience in identifying business needs, developing effective solutions, and driving improvements across processes. Proficient in requirements gathering, data analysis, Identity and Access Management (IAM), and Agile environments. Strong communication, problem-solving, and stakeholder management skills. Known for enhancing operational efficiency and supporting decision-making processes through detailed analysis. Highly collaborative team member focused on achieving results and adapting to dynamic business needs. Proficient in data modeling and process improvement to drive strategic initiatives.

Overview

3
3
years of professional experience

Work History

Business Analyst | IAM Specialist

Wipro
04.2023 - Current
  • Collaborate with stakeholders to gather, document, and prioritize business and system requirements for various projects, resulting in automated role-bundle onboarding for new starters.
  • Oversee User Acceptance Testing (UAT) with Remote Help Assistant, ensuring role bundle efficiency and the proper functioning of applications like Nexthink
  • Conduct data analysis using tools such as Excel, ServiceNow, and Power BI to generate detailed reports and dashboards, ensuring that stats and Service Level Agreements (SLAs) are consistently met
  • Engage with stakeholders and maintain comprehensive guides and manuals for teams on access provisioning across multiple applications, including Genesys, SailPoint IdentityNow, and Active Directory
  • Conduct training sessions to share key findings with teams and support senior management and other stakeholders by ensuring the timely delivery of project updates and status reports
  • Manage team needs and knowledge management processes, ensuring SLAs exceed 95% in all areas and continuously monitor KPIs to drive high performance
  • Research, analyze, and suggest new tasks and requests for automation to improve performance and reduce human error, ensuring continuous service improvements.
  • Act as a first responder to system-critical issues, delivering prompt, effective resolutions to restore services.
  • Assist staff with IT support requirements, leveraging helpdesk systems and maintaining a friendly, customer-first approach.
  • Collaborate with stakeholders to analyze IT service management processes, identifying areas for optimization in service delivery and incident response times.
  • Assisted in gathering and documenting business requirements by using IT support data and user feedback to provide recommendations for process improvements.
  • Support the deployment of security patches and system updates, ensuring systems remain in compliance with industry standards and company policies.
  • Monitor service tickets and escalations, ensuring all incidents are tracked and resolved within established SLAs, and document resolutions to enhance future decision-making.

IT Services Specialist

Wipro
09.2022 - 04.2023
  • Provided IT infrastructure support, diagnosing system issues, and implementing solutions.
  • Assisted in the deployment of security patches and system updates to maintain compliance.
  • Delivered help desk support, troubleshooting end-user issues related to Windows, macOS, and enterprise applications.
  • Monitored service tickets and escalations, ensuring timely resolution in line with ITIL best practicesProvided comprehensive IT systems support across multiple regions, ensuring seamless operations for all staff and business units.
  • Supported access issues across multiple applications, including Genesys, SailPoint IdentityNow, and Active Directory.

Education

Master of Information Technology -

Monash University
Clayton, VIC
12.2021

Skills

  • Business analysis
  • Proficient in SQL, Python, and Excel/VBA, Power BI
  • Proficient in Confluence and Salesforce
  • ITIL and IAM framework expertise

References

  • Deepthi Sanjeeva - damin25@gmail.com
  • Adin Buchanan - adinbuchanan@me.com

Honors And Awards

  • Top Performer Award Habit Flagbearer Award, Wipro, 2025, Awarded for consistently exceeding performance goals, demonstrating hard work and going the extra mile to achieve top productivity levels.
  • Inspiring Performance Habit Flagbearer Award, Wipro, 2024, Recognized twice in 2024 for exceptional contributions in managing a high volume of tasks during the absence of a key team member, while successfully handling stakeholder expectations and ensuring seamless operations.

Timeline

Business Analyst | IAM Specialist

Wipro
04.2023 - Current

IT Services Specialist

Wipro
09.2022 - 04.2023

Master of Information Technology -

Monash University

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Prachi Mandhare