PRADEEP MAHAWATTA

• Incident Management: Accountable for proactive network monitoring, escalated fault investigations, major incident management, and timely service restoration
• Problem Management: Responsible for proactively managing and resolving faults within the Telstra mobile core network
• Change Management: Responsible for preparing and testing method of procedure, implementing changes to the network while adhering to ITIL best practices and change management policies
• Vendor Management: Foster strong vendor relationships to ensure seamless network integration and service delivery while ensuring performance standards and project milestones
• Network Integration: Lead platform integrator, adding diverse network systems into the IMS core platform
• Customer Experience: Responsible for enhancing customer experience and satisfaction while cultivating strong customer advocacy for the organization
• Leadership: Lead offshore staff located in Noida, India, ensuring alignment with team objectives & performance standards
• Automation: Developed in-house tools for network monitoring and automation reducing operational overhead

KEY ACHIEVEMENTS

• Integrated new mobile network infrastructure for IMS 1M, 5M, and 10M expansions while managing their life cycle effectively
• Performed specialized technical investigations for complex customer faults, diagnosed and restored network incidents. Participated in major incident management critical faults and led high severity post incident reviews
• Supported incident management teams to maintain high First-in-Fix ratios. Reduced network downtime and service disruptions by 20% in IMS network within 3 months
• Conducted problem management to identify root causes of incidents and implemented preventive measures. Successfully reduced incident volume and outages in IMS core. The number of recurring incidents decreased by 30%, enhancing the overall customer experience and network reliability
• Actively contributed to the training and mentoring of offshore mobile network core staff based in Noida, India, serving as a Technical Lead in the IMS and Mobile Operations
• Led ongoing performance improvement initiatives for the Global Operations Centre mobile network core staff, enhancing their operational effectiveness & customer advocacy
• Designed and implemented Splunk dashboards for network monitoring and automation, enabling proactive fault identification and aligning KPIs while reducing human intervention. Reduced overheadand operational cost by at least 30% within 6 months.
• Served as the Operational Lead, overseeing network changes during VoLTE, Cloud network integration and traffic introduction phases while ensuring minimal impact.

• Responsible for incident and problem management for Telstra IP Telephony (Broadsoft) infrastructure
• Improved customer experience by reducing network incidents through root cause analysis.

• Responsible for designing and documenting IP, Fibre, SDH network products and solutions.

• Responsible for designing, implementing and troubleshooting Wireless and VoIP solutions and networks