PRAGATI THAPA ADHIKARI
Blacktown,NSW
Summary
Professional support worker skilled in delivering high-quality care and assistance to individuals with disabilities. Proven ability to create a positive and inclusive environment that fosters client independence and well-being. Strong team collaborator with a focus on achieving results and adapting to changing needs, while displaying empathy and patience.
Overview
14
14
years of professional experience
Work History
Disability Support Worker
Alfa Disability
10.2024 - Current
- Assisted in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Adhered to company requirements for patient interactions and care standards.
Retail Shop Assistant
WOOLWORTHS LIMITED
06.2013 - 11.2024
- Helping customers.
- Filling stocks & facing the shops.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Checked prices for customers and processed items sold by scanning barcodes.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Disability Support Worker
Anglicare NT
05.2016 - 06.2018
- Maintained safety with tidy, clean and hazard-free home environments.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Drove clients safely to social activities and appointments.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Kept detailed daily logs with care actions, patient behaviors and incidents.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Applied mobility assistance knowledge to safely ambulate clients in different spaces involving varying elevations and obstacles.
- Adhered to company requirements for clients interactions and care standards.
- Collaborated with parents on home care and support for children with disabilities.
Crew Trainer
MCDONALD’S FAST FOOD COMPANY
01.2012 - 02.2014
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Greeted all customers with smile and provided friendly service to professionally handle every need.
- Taught new team members correct procedures for all areas of operations.
- Mentored junior employees to improve performance, food safety and customer service.
- Trained other employees in customer service, food safety and performance requirements.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set positive example for team members by providing high-quality, efficient service.
- Maintained current knowledge of all team position requirements.
- Trained and mentored more than 25 new personnel hired to fulfill various roles.
Education
Diploma - Fashion Designing
Indian Education Centre (IEC)
2011
Diploma - Diploma in Community Services
National Career Institute
03-2021
Skills
- Relationship building
- Independent living support
- Personal care
- Problem-solving
- Daily living assistance
- Documentation and reporting
- Computer skills
- Creative thinking
- Risk assessments
- Emotional support
- Transportation assistance
- Time management
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Conflict resolution
- Critical thinking
- Decision-making
Timeline
Disability Support Worker
Alfa Disability
10.2024 - Current
Disability Support Worker
Anglicare NT
05.2016 - 06.2018
Retail Shop Assistant
WOOLWORTHS LIMITED
06.2013 - 11.2024
Crew Trainer
MCDONALD’S FAST FOOD COMPANY
01.2012 - 02.2014
Diploma - Fashion Designing
Indian Education Centre (IEC)
Diploma - Diploma in Community Services
National Career Institute
Refrees
Lalit Jung Rayamajhi
Director, Alfa Disability Services
0403418148
Jeewan
Nightfill Team Manager
Woolworths Townhall
0432364857
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