PRAJESH JHA
Westmead,Australia
Summary
Customer service professional with a background in inbound call centre work, client communication, and fraud-sensitive environments. Experienced in decision-making under pressure and handling confidential customer information. Skilled at learning systems quickly, providing exceptional service, and working as part of a team in a highly regulated environment.
Overview
14
14
years of professional experience
Work History
Delivery Driver / Customer Liaison
The Blonde Butler
Sydney, Australia
07.2022 - Current
- Demonstrate punctuality, route planning, and customer service in high-pressure situations.
- Handle responsibility for timely and accurate deliveries with professional conduct.
Junior Developer
Shubhu Tech
Kathmandu, Nepal
01.2019 - 04.2020
- Assisted with system-level analysis and user support for software solutions.
- Learned to troubleshoot issues and document processes accurately.
- Developed analytical skills applicable to case investigation.
Assistant Manager / Customer Service
UPS
Aspen, USA
03.2016 - 11.2018
- Handled customer service escalations and daily operations
- Packaged and tracked shipments for timely delivery
- Supported logistics manager in process improvements
Customer Service Representative ( Call Centre )
Sitel Corporation
Omaha, USA
12.2010 - 11.2012
- Handled high volume of inbound calls, resolving issues and answering inquiries efficiently.
- Maintained a calm, solution-focused approach, even during stressful situations.
- Followed internal procedures while protecting sensitive customer information.
- Built rapport and trust with customers over the phone.
Education
Bachelor of Business Studies -
Shanker Dev Campus
Kathmandu, Nepal01.2022
Skills
- Inbound & outbound phone support
- Analytical thinking & judgment
- Confidential data handling
- High attention to detail
- Calm under pressure
- Fast learner of systems & procedures
- Team collaboration
- Punctual & dependable
- Good phone etiquette
Certifications / Checks
- National Police Check
- COVID-19 & Flu Vaccinated
References
- Jeremy Horne, The Blonde Group, Sydney, NSW, 0414 604 581
- John Keinast, UPS, USA, +1 970-544-1898
Languages
- English, Fluent
- Hindi, Fluent
- Nepali, Native
Timeline
Delivery Driver / Customer Liaison
The Blonde Butler
07.2022 - Current
Junior Developer
Shubhu Tech
01.2019 - 04.2020
Assistant Manager / Customer Service
UPS
03.2016 - 11.2018
Customer Service Representative ( Call Centre )
Sitel Corporation
12.2010 - 11.2012
Bachelor of Business Studies -
Shanker Dev Campus
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