Prajwal Acharya
Parramatta
Summary
Highly driven and experienced hospitality professional with a proven track record of growth and leadership within the QSR industry. From a Team Member to my current role as Restaurant General Manager, I bring a strong commitment to operational excellence, team development, and customer satisfaction. Adept at driving sales, controlling costs, maintaining compliance, and fostering a high-performing culture. Passionate about continual growth and team success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
QSR Pty Ltd (KFC)
04.2025 - Current
- Manage daily restaurant operations to maximise sales, efficiency, and profitability.
- Ensure compliance with health and safety standards through proper training, safe practices, and resource allocation.
- Maintain high customer satisfaction by upholding cleanliness, hospitality, product quality, and service speed.
- Protect employees, customers, and assets through effective security and safety measures.
- Handle staff recruitment, onboarding, training, and performance evaluations to build and maintain a skilled team.
- Schedule and allocate labour within budget, ensuring only certified staff perform designated tasks.
- Monitor team performance, provide training, and take corrective action as needed.
- Optimise product mix, stock levels, and service standards for smooth operations.
- Execute local store marketing using LSM banners targeting local community , through competitive pricing, and promote products to boost customer engagement and sales.
- Assist customers with product selection and usage through direct sales and advice.
- Maintain accurate inventory and financial records.
- Prepare budgets and conduct financial planning to ensure business sustainability.
- Report on KPIs activity, operational issues, and inspections to the Area Manager.
- Lead by example and uphold company values through professional conduct.
- Perform additional duties as required to support business needs.
Assistant Restaurant Manager
QSR Pty Ltd (KFC)
07.2023 - 04.2025
- Managed team performance and trained crew members and shift supervisor for career growth.
- Controlled labour and cost of goods sold (COGS), consistently meeting KPI targets.
- Developed weekly rosters, managed cash handling, and ensured food safety compliance.
- Recognised with the "Helping Hands Award" for outstanding contribution.
Shift Supervisor
KFC Five Dock (QSR
06.2023 - 07.2023
- Led shifts efficiently, trained new team members, and supported store management.
Crew Member
KFC (QSR Pty Ltd (KFC)+ST George Restaurants Pty)
04.2022 - 06.2023
- Delivered exceptional customer service and supported front and back-of-house operations.
Education
Bachelor of Information Technology - Information Technology
King's Own Institute
Sydney, NSW10-2024
Diploma - Hospitality Management
Kordon Institute of Technology
03-2025
Certification
- BOR Certified (2024-12-03)
- Food Safety Supervisor
- First Aid and CPR
- LAR-1 Certified
- LAS certified
Accomplishments
- Promoted from Team Member to General Manager in under 3 years.
- Increase significant Sales and hit Managerial Controllable profit .
- Developed 6 Shift Supervisors and helped 3 of them to be Assistant Manager in 1.5 years on Managerial Journey.
- Consistently hit Labour and PCA targets.
- Achieved SMART goals within ALP program.
- Winner of the "Helping Hands Award" from Area Coach.
Languages
English
Professional Working
Hindi
Professional Working
Nepali
Native or Bilingual
Timeline
Restaurant General Manager
QSR Pty Ltd (KFC)
04.2025 - Current
Assistant Restaurant Manager
QSR Pty Ltd (KFC)
07.2023 - 04.2025
Shift Supervisor
KFC Five Dock (QSR
06.2023 - 07.2023
Crew Member
KFC (QSR Pty Ltd (KFC)+ST George Restaurants Pty)
04.2022 - 06.2023
Bachelor of Information Technology - Information Technology
King's Own Institute
Diploma - Hospitality Management
Kordon Institute of Technology
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