Summary
Work History
Education
Skills
Websites
Personal Information
References
Projects
Timeline
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PRANAB DHITAL

Sydney,New South Wales

Summary

A Bachelor of Business Information System graduate with experience of providing customer service, seeking for Network Specialist role. Have a track record of efficiently troubleshooting hardware and software issues, developing user training materials and creating user documentation, during college time. Adept in creating long-term relationships with customers. Possesses strong communication and analytical skills.

Work History

Bar Attendant

The STAR Sydney
- Current
  • Demonstrated excellent customer service skills while serving guests in a timely manner
  • Developed strong knowledge of all beverage products, including liquor, beer, wine, mixers, and garnishes
  • Adapted well to varying volumes of customers during different times of day and weekend shifts
  • Remained up to date on current trends in food, cocktails, spirits, wine, beer
  • Followed proper sanitation guidelines when cleaning glasses before use
  • Handled difficult situations with tactfulness while remaining professional
  • Ensured compliance with local laws regarding sale of alcoholic beverages to minors or intoxicated persons
  • Ran cash registers
  • Sliced and pitted fruit used to garnish drinks
  • Greeted and seated customers
  • Completed opening and closing duties according to established checklist.

Education

The ACS Professional Year Program - ICT -

QIBA, Sydney Campus
06.2024

Bachelors in business information systems -

Australian Institute of Higher Education, Sydney
01.2023

Diploma and Advanced Diploma in Network Security -

Australian Harbour International College, Sydney
01.2020

Skills

  • Operating System: Mac, Windows, Apple, Android
  • Platform: Office 365/Microsoft Active Directory
  • IT Ticketing System: Fresh Service, Jira
  • Communication System: Microsoft Team
  • Cloud Solutions: Microsoft Azure
  • Remote Monitoring Tools: TeamViewer
  • Networking: LAN, WANs, TCP, IP, DNS, Wireless/VPN, VoIP
  • Programming Languages: PowerShell Scripting, C, JavaScript
  • Server Management: Microsoft Active Directory, Azure Active Directory
  • Mobile Device Management: Endpoint Manager/ Microsoft Intune, Cisco Meraki
  • Servers: Application Server, File Server, Print Server, DNS Server, Cloud Server, Virtual Server, Monitoring and Management Server
  • Backup Software: Cloud ally
  • Hardware: Routers, Switch, Server
  • Leadership and Team Management
  • Customer Service and Communications
  • Time Management
  • Adaptability and Critical Thinking
  • Technical Proficiency: Expertise in network hardware and software, including routers, switches, firewalls, and various networking protocols, ensures efficient network management and troubleshooting
  • Problem-Solving Skills: Ability to quickly diagnose and resolve network issues minimizes downtime and maintains operational continuity
  • Attention to Detail: Careful monitoring and meticulous maintenance of network configurations and performance help prevent potential problems and ensure optimal network functionality
  • Strong Communication Skills: Effective communication with team members, IT staff, and non-technical stakeholders facilitates clear understanding and efficient resolution of network-related issues
  • Up-to-Date Knowledge: Staying current with the latest network technologies, security threats, and industry trends enables proactive network management and implementation of best practices
  • Analytical Thinking: Analyzing network performance data and identifying patterns or anomalies helps in pre-emptive troubleshooting and network optimization

Personal Information

Title: NETWORK SUPPORT SPECIALIST

References

References available upon request

Projects

Build a website for online store, To provide customers with an easy and convenient way to shop for products from the comfort of their homes, anytime and anywhere., HTML, Java, JavaScript, Bootstrap, CSS, Handled the technical tasks such as developing the website's backend, setting up the database, integrating payment gateways, ensuring security protocols, and implementing APIs. Helped in troubleshooting some technical issues to ensure seamless functionality of the online shopping portal., Received good compliment from our trainer

Timeline

Bar Attendant

The STAR Sydney
- Current

The ACS Professional Year Program - ICT -

QIBA, Sydney Campus

Bachelors in business information systems -

Australian Institute of Higher Education, Sydney

Diploma and Advanced Diploma in Network Security -

Australian Harbour International College, Sydney
PRANAB DHITAL