SQL

Friendly Help Desk Technician looking for an entry level position to resolve customers' technical issues quickly and effectively. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Helpdesk position and ready to help team achieve company goals.
Technical knowledge
Remote Troubleshooting
Proactive Approach
Mobile Device Support
Desktop support
Customer Service
Call Center Operations
Technical Troubleshooting
ITIL framework knowledge
SQL
Java
C
Microsoft 365
Google IT Support- Coursera
Google IT Support- Coursera