SQL
Pranav Sharma
IT Support
Melbourne,VIC
Summary
Friendly Help Desk Technician looking for an entry level position to resolve customers' technical issues quickly and effectively. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Helpdesk position and ready to help team achieve company goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Control Room Operator
Nobile Protective Services
01.2023 - Current
- Conducted regular reviews of operating procedures to ensure compliance with evolving regulatory requirements and industry standards.
- Provided valuable input during planning stages for facility expansions, incorporating operational considerations into design decisions.
- Conducted detailed investigations into system malfunctions, ensuring accurate identification of underlying causes for swift remediation efforts.
- Enhanced customer satisfaction with timely resolution of complex technical problems.
Roster coordinator
SPS Protective Services
06.2022 - 01.2023
- Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Guest Service Representative
Oaks On Collins
03.2018 - 02.2022
- Coordinated with sales team to process corporate accounts, group bookings, and other special reservation types effectively.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Utilized property management software proficiently for efficient guest data management and reporting purposes.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Education
Professional Year - Information Technology
Performance Education
Melbourne, VIC 04.2001 -
Bachelor of Information Technology - IT
Kent Institute Australia
Melbourne, VIC 04.2001 -
Skills
Technical knowledge
Software
Java
C
Microsoft 365
Certification
Google IT Support- Coursera
Timeline
Google IT Support- Coursera
05-2024
Control Room Operator
Nobile Protective Services
01.2023 - Current
Roster coordinator
SPS Protective Services
06.2022 - 01.2023
Guest Service Representative
Oaks On Collins
03.2018 - 02.2022
Professional Year - Information Technology
Performance Education
04.2001 -
Bachelor of Information Technology - IT
Kent Institute Australia
04.2001 -
Similar Profiles
Muhammad Zohaib ZafarMuhammad Zohaib Zafar
Control Room Operator at Nobile Protective ServicesControl Room Operator at Nobile Protective Services
Aditya SagarAditya Sagar
Security Concierge at National Protective Services - Security Services MelbourneSecurity Concierge at National Protective Services - Security Services Melbourne
Sarah WonsonSarah Wonson
Bankruptcy Paralegal at Nobile & Thompson Co., LPA NKA Thompson Law OfficeBankruptcy Paralegal at Nobile & Thompson Co., LPA NKA Thompson Law Office