Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Pranavi Karri

Cannington,WA

Summary

Dynamic professional with a proven track record at JAG Academy, excelling in team collaboration and problem-solving. Successfully ensured children's safety while implementing engaging educational activities. Recognized for exceptional customer service skills, achieving high satisfaction rates while educating clients on COVID-19 regulations at the Department of Health and Human Services.

Overview

4
4
years of professional experience

Work History

OSHC Casual Educators

JAG Academy
04.2024 - Current
  • Supervision and Safety: Ensure the safety and well-being of children at all times, maintaining a safe and secure environment.
  • Plan and implement engaging activities that promote learning, creativity, and social skills, tailored to the interests and needs of the children.
  • Maintain open communication with children, parents, and other staff members to keep everyone informed about activities and any concerns.
  • Implement positive behaviour management strategies to encourage appropriate interactions and conflict resolution among children.
  • Promote healthy habits and hygiene practices among children.
  • Engage in ongoing professional development and training to enhance skills and knowledge in early childhood education.

CUSTOMER SERVICE

DEPARTMENT OF HEALTH AND HUMAN SERVICES
Sydney
11.2021 - 03.2022
  • Solved 200+ customer COVID-19 regulation queries/day via phone and web portals, receiving 99% satisfaction scores.
  • Trouble shot and resolved 99% of challenges faced by customers using department website and applications.
  • Educated customers about the Victorian Governments rules and regulations during COVID-19.
  • Consistently met my short and long-term targets.
  • Processed a range of documentation and entered information into databases. Answered calls, responded to emails, and spoke with clients face-to-face. Proactively participated in meetings and helped create new practices. Handled customer complaints with empathy and composure.
  • Trained, coached, and supervised new staff members.
  • Helped management to identify workflow issues and find solutions.

Education

MASTER IN PHILOSOPHY -

ANDHRA UNIVERSITY
ANDHRA PRADESH, India
11.2009

MASTER IN PUBLIC ADMINISTRATION -

ANDHRA UNIVERSITY
ANDHRA PRADESH, India
11.2007

Skills

  • Teamwork
  • Problem-solving
  • Customer service
  • Leadership
  • Office administration

Languages

Telugu, English

Timeline

OSHC Casual Educators

JAG Academy
04.2024 - Current

CUSTOMER SERVICE

DEPARTMENT OF HEALTH AND HUMAN SERVICES
11.2021 - 03.2022

MASTER IN PHILOSOPHY -

ANDHRA UNIVERSITY

MASTER IN PUBLIC ADMINISTRATION -

ANDHRA UNIVERSITY

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Pranavi Karri