PRANAYA BANIYA
Darwin city
Summary
Professional with high standards and track record of driving sales growth and enhancing customer experiences in retail industry as well as professional experience in hospitality. Strong focus on team collaboration, effective communication, and adapting to changing needs. Skilled in inventory management, customer service, and visual merchandising. Known for reliability and achieving results.
Overview
3
3
years of professional experience
Work History
RETAIL CONSULTANT
Telstra
10.2024 - Current
- Clear effective communication and active listening to understand customers.
- Time management and organization during busy hours
- Adaptability to new products and handling pressured situation
- Conducted comprehensive product demonstrations, increasing engagement and encouraging informed purchasing decisions.
- Advised customers on product features and benefits, enhancing overall customer satisfaction.
Restaurant Waiter
Ill Piatto
11.2024 - 05.2025
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Managed tables efficiently, coordinating orders with kitchen staff to optimize service flow.
- Handled customer inquiries and concerns, resolving issues promptly to enhance guest experience.
- Collaborated with team members to streamline operations and improve overall efficiency.
Crew member/BARISTA
McDONALD’S
11.2023 - 09.2024
- Delivered high-quality customer service in a fast-paced environment, ensuring customer satisfaction and repeat business.
- Collaborated with team members to achieve operational goals and maintain a clean, organized work area
- Operated kitchen equipment efficiently, maintaining high standards of food safety and cleanliness.
CERTIFIED BARISTA
School of coffee and beans
06.2022 - 08.2023
- Ensured a smooth flow of service during peak hours by effectively communicating with colleagues
- Enhanced customer satisfaction by skilfully crafting and serving high quality beverages in a timely manner
- Collaborated with team members to create seasonal drink.
- Oversaw daily operations, ensuring efficient workflow in a fast-paced environment.
Education
Intermediate - business
GLOBAL COLLEGE OF MANAGEMENT
01.2023
BBA - Business Accountancy
Charles Darwin University
Darwin, NT07-2027
Skills
- Sales and customer service
- Public Relations
- Teamwork and contribution
- Espresso machine operation & coffee knowledge
- Multi tasking
- Effective Communication
- Sales strategy development
- Store operations
- Customer service
- Complaint handling
- Cash register operation
Languages
English
Native or Bilingual
Nepali
Native or Bilingual
Hindi
Professional Working
Timeline
Restaurant Waiter
Ill Piatto
11.2024 - 05.2025
RETAIL CONSULTANT
Telstra
10.2024 - Current
Crew member/BARISTA
McDONALD’S
11.2023 - 09.2024
CERTIFIED BARISTA
School of coffee and beans
06.2022 - 08.2023
Intermediate - business
GLOBAL COLLEGE OF MANAGEMENT
BBA - Business Accountancy
Charles Darwin University
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