Pranshu Grover
Hospitality-Focused Restaurant Manager
Glen Huntly
Summary
Results-driven Hospitality Manager with over 4 years of experience across various establishments. Passionate about leading teams to deliver exceptional guest experiences and optimize operational efficiency. Skilled in training, process improvement, and fostering a collaborative environment, I'm eager to contribute expertise to a management role where can drive success and enhance service quality.
Overview
2023
2023
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Restaurant Manager
Himalayas Indian Restaurant
9 2022 - 1 2024
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations
- Carefully interviewed, selected, trained, and supervised staff
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime
- Developed, implemented, and managed business plans to promote profitable food and beverage sales
- Meet, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Correctly calculated inventory and ordered appropriate supplies
- Reconciled cash and credit card transactions to maintain accurate records
Assistant Restaurant Manager
Dubba Dubba
10.2021 - 09.2022
- Supervised all areas of restaurant to keep it clean and well-maintained
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour
- Immediately resolved issues with patrons by employing careful listening and communication skills
Operations Supervisor
Breakfree On Cashel
08.2019 - 08.2021
- Restocked room supplies such as facial tissues for personal touch with every job
- Placed orders for Laundry Chemicals
- Trained and mentored all new personnel to maximize quality of service and performance
- Completed schedules, shift reports, and other business documentation
- Communicated repair needs to maintenance staff
- Scheduled and prioritized tasks to staff, overseeing work completion
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
- Managed laundry sorting, washing, drying, and ironing
Education
Diploma in Hospitality Management Level 6 - Hospitality Management
Aspire2 International New Zealand
Christchurch 01.2024 - 12.2024
Diploma in Hospitality Management Level 6 - Hospitality Management
Aspire2 International New Zealand
Christchurch 01.2024 - 12.2024
Skills
- Leadership & Team Development
- Customer Experience Management
- Operational Excellence
- Financial Management
- Recruitment
- Sales & Marketing Strategies
- Regulatory Compliance
- Effective Communication
- Problem-Solving & Adaptability
Certification
Manager's Certificate, 02/23
References
References available upon request
Timeline
Diploma in Hospitality Management Level 6 - Hospitality Management
Aspire2 International New Zealand
01.2024 - 12.2024
Diploma in Hospitality Management Level 6 - Hospitality Management
Aspire2 International New Zealand
01.2024 - 12.2024
Assistant Restaurant Manager
Dubba Dubba
10.2021 - 09.2022
Operations Supervisor
Breakfree On Cashel
08.2019 - 08.2021
Manager's Certificate, 02/23
Licence Controller Qualification, 10/19
Restaurant Manager
Himalayas Indian Restaurant
9 2022 - 1 2024
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