Open To Work
PRASAD BOREDDY
Melbourne,VIC
Work Preference
Education
Bachelor of Science - Computer Science
Osmania University
Hyderabad 04-2008
Summary
Results-driven IT Support Engineer with proven skills in end-user support, network troubleshooting, and Agile methodologies. Committed to enhancing user satisfaction through efficient ticket resolution and technical documentation.
Skills
- End-user support
- Remote desktop support
- Desktop support
- System administration
- User account management
- System configuration
- Network troubleshooting
- Software patching
- Agile methodologies
- Test management
- Test methodologies
- Technical writing
- Active directory
- Customer service
Work History
IT Support Engineer
Tavas IT
Melbourne , VIC
04.2024 - Current
- Resolved support tickets promptly, enhancing user satisfaction and minimizing downtime.
- Delivered technical support for hardware and software issues across departments, facilitating smoother operations.
- Installed and configured operating systems on desktop and laptop computers effectively.
- Analyzed system logs, identified potential issues, and implemented solutions in a timely manner.
- Developed and maintained user accounts, permissions, and access rights.
- Managed ticketing system to track help desk tickets, ensuring efficient resolution and communication.
- Created technical documentation for internal use by IT staff members.
Associate (Quality Analyst)
Cognizant Technology Solutions
Hyderabad , Telangana
05.2018 - 02.2023
- Automated Web, Android, and iOS mobile applications and performed regression testing. Conducted automation feasibility analysis and estimated efforts for automation test cases. Completed code reviews and shared automation reports with stakeholders, along with bug reporting and tracking in Jira.
- Collaborated with the development team and product management team to ensure the scope of tests is comprehensive, and to mitigate defects prior to testing.
- Implemented SCRUM processes to enhance team collaboration and guide agile practices, improving overall team workflow.
- Design of Test scripts, Execution and Maintenance of test scripts, consisting of Web, Android and iOS Mobile applications using Quinnox tool.
- Developed test designs for manual regression and uploaded them into JIRA using Xray tool to facilitate streamlined testing processes.
- Developed and documented regression test cases to ensure software functionality. Bug reporting and Bug tracking in Jira.
- Analyzed business requirements and translated them into detailed software requirements.
- Conducted manual UAT testing of Android and iOS mobile applications.
Systems Engineer
SPi Pvt Ltd
Mysore, Karnataka
09.2017 - 04.2018
- Designed and implemented system configurations to meet client-specific requirements, enhancing overall system performance.
- Troubleshot technical issues across servers, networks, storage systems, and virtualization platforms, ensuring minimal downtime and operational continuity.
- Analyzed system logs, identified potential issues, and implemented solutions in a timely manner.
- Conducted regular system updates and maintenance tasks for reliability.
- Assisted in resolving hardware and software issues for end-users, improving user satisfaction and productivity.
- Developed and maintained user accounts, permissions, and access rights.
- Documented technical processes and user guides for internal reference.
Certification
- Hardware & Networking certification from CMS - 2009
- ITIL foundation certification - 2018
Accomplishments
- Best Employer of the month (April 2019) - Cognizant
Overview
9
9
years of professional experience
1
1
Certificate
PROJECTS
Trustee Savings Bank (TSB Bank –UK), Cognizant, Project Description: TSB is a Banking Application this application is useful to Onboard the customers and Provide loans to the customers this is an online Mobile Application so by sitting at home customers can open their bank account and apply for loans this is very useful application to the customers to avoid going to bank and standing in Queue for hours and hours., Client Description: Trustee Savings Bank (TSB) to enhance and support easy ways to bank and customers can access accounts, manage cards, set quick balances, re-fix home loans, make a payment.
Macy's Retail Inc (US), Cognizant, Project Description: MACYS is one of the biggest organizations in retail and departmental stores. Macy's is capturing the spirit of America as the nation's department store. Macy's currently operates more than 850 department stores in 45 states. Financial Certification System is a Paper certificate system. It deals with the different kinds of gift card systems like electronic and virtual. It deals with the financial and accounting system of gift cards.