PRASAD BOREDDY

• Resolved support tickets promptly, enhancing user satisfaction and minimizing downtime.
• Delivered technical support for hardware and software issues across departments, facilitating smoother operations.
• Installed and configured operating systems on desktop and laptop computers effectively.
• Analyzed system logs, identified potential issues, and implemented solutions in a timely manner.
• Developed and maintained user accounts, permissions, and access rights.
• Managed ticketing system to track help desk tickets, ensuring efficient resolution and communication.
• Created technical documentation for internal use by IT staff members.

Acted as primary liaison for IT-related inquiries through calls, emails, and ticketing systems.

Tracked incidents in ServiceNow and JIRA, ensuring timely resolution or proper escalation.

Provided troubleshooting support for PCs, laptops, printers, and various software applications.

Facilitated account unlocks, password resets, and basic network access assistance.

Supported Microsoft 365 applications such as Outlook, Teams, and OneDrive effectively.

Executed remote troubleshooting using TeamViewer/AnyDesk to address technical challenges promptly.

Documented all actions on unresolved issues before escalating them to senior IT teams.

Updated user guides and knowledge base articles to aid in resolving common technical issues.