PRASANNA PACHAVA
WILSON,Australia
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry level tech support position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
STORE PERSON
Chemist Warehouse
06.2024 - Current
- Restocked shelves and helped customers locate desired items.
- Collaborated with team members to optimize store operations and achieve performance goals.
STORE PERSON
Chemist Warehouse
08.2022 - 06.2024
- Picked stock according to order sheets and prepared for transport.
- Operated equipment such as hand trucks, pallet jacks and forklifts on daily basis.
- Restocked shelves and helped customers locate desired items.
- Received and checked incoming goods for damage and discrepancies with paperwork.
Store Supervisor
OPORTO
11.2017 - 06.2022
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
Intern
08.2021 - 11.2021
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
Education
PROFESSIONAL YEAR -
ECA
Sydney, NSW11-2021
MASTERS OF INFORMATION SYSTEMS - Information Technology
University of Southern Queensland
Sydney, NSW08-2020
BACHELOR'S IN TECHNOLOGY - ELECTRICAL AND ELECTRONICS ENGINEERING
VIGNAN INSTITUTE OF TECHNOLOGY
HYDERABAD, INDIA06-2016
Skills
- Windows administration
- Software Installation
- Adaptive technology familiarity
- Technical support escalations
- In-field technical support
- Desktop support
- Server Management
- System Maintenance
- Incident Management
Certification
PROFESSIONAL YEAR PROGRAM
Languages
English
Full Professional
Telugu
Native or Bilingual
Hindi
Limited Working
Interests
- Video Gaming
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Road Trips
- Cricket
Timeline
STORE PERSON
Chemist Warehouse
06.2024 - Current
STORE PERSON
Chemist Warehouse
08.2022 - 06.2024
Intern
08.2021 - 11.2021
Store Supervisor
OPORTO
11.2017 - 06.2022
PROFESSIONAL YEAR PROGRAM
PROFESSIONAL YEAR -
ECA
MASTERS OF INFORMATION SYSTEMS - Information Technology
University of Southern Queensland
BACHELOR'S IN TECHNOLOGY - ELECTRICAL AND ELECTRONICS ENGINEERING
VIGNAN INSTITUTE OF TECHNOLOGY
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