Prashant Kumar

Results oriented and innovative certified Salesforce developer with 7+ years of experience. In a client facing role for the last 5 years. Experience of leading teams up to 4 developers.

Quite good understanding and hands-on on Lightning components, LWC, JavaScript, Apex, Process builder, Visual Flows, Platform Events, Streaming APIs and Integrations.

Worked on Sales cloud, Service cloud, Financial Services cloud and Experience (Community) cloud. Soft spoken, hardworking, smart and a good team player.

https://trailhead.salesforce.com/me/pkumar68

https://github.com/PrashantkumarWebDeveloper

• Salesforce: System Architect
• Salesforce: Development Life cycle and Deployment Architect
• Salesforce: Identity and Access Management Architect
• Salesforce: Integration Architecture Designer
• Salesforce: Community Cloud Consultant
• Salesforce: Platform Developer II
• Salesforce: Platform developer I
• Salesforce: Administrator
• Salesforce: JavaScript Developer I
• Salesforce: Associate

• Quiet Achievers (Jan-2019)
• Piler Of Success (May-2018)

Project Details

01/21 - 6/23

This work was done primarily for the client AMP to help with large volume of documents in the system. Goal was to provide solutioning for the critical functions and then move build into the WealthConnect product. Key features of this project are:

• Very secure integration (Auth 2.0, Client Credentials Grant) between salesforce and Microsoft.
• Used CA-signed certificates to make it even more secure.
• Customer documents now can get uploaded and Downloaded to Sharepoint seamlessly up to 10 GB of size (which was not possible with salesforce storage of limit 2 GB).
• Documents can be uploaded in bulk and while downloading, documents are zipped in predefined folder structure and downloaded in one zip file.
• Mass Export Feature: This allows users to download multiple account documents in one go, stored in salesforce and sharepoint, in one zip file with predefined folder structure in it.
• Interactive UX development for upload and download which allow users to cancel/retry failed uploads and provides visual progress of the upload.

My Role: Prepared technical design documents and technical solution for this project. Worked with team of 4 developers as technical lead and completed work in the timeframe provided. Currently working to get these features back in WealthConnect project. My work includes following:

• Preparing TDD and writing technical solutions to the ticket.
• Collaborating with SMEs to discuss requirements, prepare solution and guiding development team to make them ready for the build.
• Building Salesforce-microsoft integration.
• To Help team with build issues in UI (HTML/CSS/Javascript) or Apex.

01/21 - 6/23

This work was done to enable standard salesforce case like functionality for AMP as the current case object was overloaded. Goal of this development was to build it first for the client and then enable this feature in WealthConnect product. Key features of this project are:

• Use of Email Services for creation of LSR record.
• Processing of requests received, and populating information based on the content of email.
• Orchestration rule implementation for LSR record assignment like case assignment rules.
• Auto response email and email chaining.
• Creation of relevant jobs using predefined job templates for a LSR record and standard salesforce case milestone type tracking using business hours.

My Role: Prepared technical design documents and   technical solution for this project. Worked with team of 4 developers as   technical lead and completed work in the timeframe provided. Currently   working to get these features back in WealthConnect project. My work includes   following:

• Preparing TDD and writing technical solutions to the ticket.
• Collaborating with SMEs to discuss requirements, prepare solution and guiding development team to make them ready for the build.
• To Help team with build issues in UI (HTML/CSS/JavaScript) or Apex.

5/19 – 7/21

This project is of the health vertical. It covers the part of providing services to the joined customer and their policies. It broadly provides following features and I have worked on almost all the modules:

• Suspension/termination of policy
• Customer details update
• Policy members role update/new member addition/member role change/member transfer to new policy or its own policy etc.
• Product change
• Management of multiple customer ids from core system for a customer
• Offers and loyalty programs management
• Payment for the policy (Initial and Direct Debit)
• Keeping track of payment history
• Case creation for customer issues and Service cloud implementation which includes Email-to-Case, Entitlement Milestones, Case assignment rules, business hours configurations, omni channel configurations etc.

My Role: I have played the role of Lightning/Apex developer and UI designer. I have built the UI for this project, created lightning components, built Integrations, and configured automations. It includes following:

• Use of lightning data services
• Visual flow and Process builder
• Streaming APIs
• Integrations with IPSI payment services, IVR and WHICS (Pricing API) via Mule (Includes Request and Reply integration pattern and asynchronous api calls using Apex continuation).
• Used process builder, platform events and lighting EMP api for the integration (Based on Integration pattern: Fire and Forget, UI update based on data changes)
• Created web services for Mule integration with Salesforce
• Configured support process, Entitlement processes, Milestones, and omni channel.
• Used Queueable Apex, Future calls, and batch apex.

11/18 – 05/19

This project is of the health vertical. It covers the joining process of a customer after a successful configuration of the quote. It broadly provides following features and I have worked on almost all the modules:

• Policy creation
• Onboarding of customer
• Customer details update
• Payment for the Order
• Medicare details update
• Previous funds update

My Role: I have played the role of Lightning/Apex developer and UI designer. I have built the UI for this project and created lightning components and built integrations which include following:

• Use of lightning data services
• Visual flow and Process builder
• Streaming APIs
• Integrations with IPSI payment services, IVR and WHICS (Pricing API) via Mule (Includes Request and Reply integration pattern and asynchronous API calls using Apex continuation).
• Used process builder, platform events and lighting EMP API for the integration (Based on Integration pattern: Fire and Forget, UI update based on data changes)
• Created web services for Mule integration with Salesforce
• Configured support process, Entitlement processes, Milestones, and omni channel.
• Used Queueable Apex, Future calls and batch apex

I have been awarded with the ‘Quiet Achievers’ award in this project.

07/18 - 10/18

This is the project of health verticals. In this project, we have created the Quote configurator application. Quote configurator is developed to configure a quote based on the needs of the customer. In this application, when a customer contact customer service agent, he/she asks for customer’s health policy needs, life policy needs, about the policy members etc. Based in these parameters price is displayed, product is selected, and a quote is created for the customer. This application has many components which are used to add details of policy members, show summary of Quote, add rebate of customer, clone the Quote etc.

My Role:  I have played the role of Lightning/Apex developer in this project. This includes writing apex code, triggers, building lightning components, building process builders, visual flows etc. I have developed the User Interface (using HTML & CSS) and created the Product selection table component (Lightning component & Backend). It shows the recommended product for a customer and he/she can select a Package, Product or combination on their different Excess values. It includes various validations on the basis of State, Scale, Account Type, Rebate Tier, LHC Percentage and Persons covered during Product selection.

05/18 - 06/18

Description & Role: I have done marketing automation for Fusion charts teams which includes tracking leads and their activity and perform actions based on them. I have created form handlers, automation rules and engagement studio programs in it. This project was rated with CSAT score 10 out of 10 by client.

05/18 - 06/18

This was a financial project and I have worked as a Salesforce developer. This project covers the incentive calculations for sales reps of Genpact. I have worked on incentive calculation module which includes writing batch classes and creating Lightning component for showing results and a consolidated view of incentives.
I was awarded with ‘Piler of Success Award’ for this project.

10/17 - 03/18

This is a real estate project and build on service cloud platform. The team has worked to build service console application for their customers.
My role in this project: I am a salesforce and UI/UX developer. I have created salesforce console app, setup omini channel, entitlement milestone, email to case and written apex classes and triggers. Also managed client side part which includes creating custom calendar in jQuery and jQuery-Data-table plugin implementation.

12/17 - 01/18

This project involved lead management and marketing automation. My role: I have managed UX Customisation and automation which includes the creation of landing pages, layout templates, pardot forms and form handlers, automation rules etc. Also, provided pardot training to the client.

02/17

This plugin helps in Client-side Form Validation and also provide methods to show Server-side messages in simple steps. Plugin is based on JQuery library and checked on version "jQuery v2.1.4". https://github.com/PrashantkumarWebDeveloper/jquery-form-validation