Prateek Tomar
Bentleigh East,Australia
Summary
Resourceful Project Coordinator known for high productivity and efficient completion of tasks. Skilled in project scheduling, resource allocation, and risk management. Excel at communication, teamwork, and adaptability, ensuring seamless coordination across diverse teams to meet project milestones.
Overview
2
2
years of professional experience
Work History
Project Coordinator
Bay Building Group
Melbourne, VIC
04.2024 - Current
- Generated weekly, monthly, quarterly reports summarizing key performance indicators.
- Identified training needs for team members in order to keep them up-to-date on the latest industry trends.
- Submitted project deliverables to clients, consistently adhering to quality standards.
- Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
- Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
- Managed communication channels between various teams involved in the execution of complex projects.
- Maintained a detailed database of project information including budgeting, resources and deliverables.
- Liaised with project managers to evaluate project scope and define milestones and deadlines.
- Created and maintained project documentation to drive transparency with stakeholders.
- Maintained records of all documents related to each project, including specifications, work orders, and invoices.
- Identified risks associated with each project and developed strategies for mitigating those risks.
IT Support Officer
Country Road Group (CRG)
Melbourne, Australia
03.2024 - 04.2024
- Provided technical support for troubleshooting system-related issues during the migration process for Microsoft 365.
- Assisted clients with data migration from legacy systems to new applications, ensuring data integrity and accuracy.
- Maintained records of all customer migrations, including information about user access rights, security configurations and application settings.
- Employed my expertise in IT support and customer service management, I ensured minimal disruptions and optimized productivity.
- Trained users on how to use the new systems after successful completion of the migration process.
- Evaluated existing infrastructure before beginning a customer migration in order to identify any potential risks or obstacles that may arise during the process.
- Performed testing of migrated systems to ensure that all components were functioning properly prior to deployment.
IT Support SPECIALIST
NK Logistics
Brisbane, Queensland
12.2022 - 11.2023
- Managed Windows Active Directory for employees, including user account administration, group policy management, and security permissions, ensuring adherence to company policies and standards
- Utilized Asset Management tools to track and maintain inventory of IT assets, including hardware, software licenses, and peripherals, facilitating efficient procurement and lifecycle management processes
- Authored comprehensive support documentation and Standard Operating Procedures (SOPs) for end users, ensuring consistent and efficient resolution of common issues and tasks
- Implemented and managed workflows using freshservice ITSM (IT Service Management) platform, reducing onboarding and offboarding process times, improving efficiency and ensuring compliance with HR policies
- Utilized advanced Excel skills to analyze data, create reports, and automate tasks, resulting in a in data accuracy and significant reduction in manual data entry time within the IT department
- Aligned responsibilities with the key responsibilities provided, emphasizing activities related to application support, troubleshooting, coordination of software installations, and adherence to change control procedures.
Education
Master of IT - Business Analysis
Queensland University of Technology
Brisbane, QLD08.2022
Bachelor of Engineering - Computer Science
Amity University
Uttar Pradesh, India05.2019
Skills
- Project Coordination
- Microsoft Excel
- Microsoft Office
- Customer Service
- Stakeholder Management
- Documentation & Technical Writing
- Collaboration & Teamwork
- Customer Service Excellence
- Project Management
- Process Improvement
- Problem Solving & Troubleshooting
- Change Management
- Performance monitoring
- Time Management
Timeline
Project Coordinator
Bay Building Group
04.2024 - Current
IT Support Officer
Country Road Group (CRG)
03.2024 - 04.2024
IT Support SPECIALIST
NK Logistics
12.2022 - 11.2023
Master of IT - Business Analysis
Queensland University of Technology
Bachelor of Engineering - Computer Science
Amity University
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