Pratik Aryal
Neutral Bay,NSW
Summary
Seeking employment with a well-respected company that values customer service orientation, professionalism, a positive mindset, strong work ethic, organizational skills, and the ability to prioritize effectively. Thrives in both team environments and when working autonomously. Committed to quickly and comprehensively learning all requirements of the position. Approaches tasks with enthusiasm and dedicates oneself to performing at the highest level possible.
Overview
16
16
years of professional experience
Work History
Fresh Convinence Manager
Woolworths Glenrose
01.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions
- Enhanced team productivity by implementing agile methodologies, leading to more efficient performance
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer service.
Fresh and convenience/ Duty Manager
IGA Supermarket
Mosman
01.2019 - Current
- Cash offices general duties (counting tills, providing change for registers)
- Ordering, Receiving and processing stocks and Invoices
- Cutting new lines, Ticketing, and reduce to clear duties
- General customer Service and helping with customer enquiry
- Allocating and training team members
- Maintaining occupational health and safety.
Assistant Grocery Manager
Woolworths Neutral Bay / Glenrose
2089
11.2021 - 02.2023
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Performed key tasks to promote inviting grocery store appearance.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
Inventory Support
Woolworths supermarket
Lane Cove
01.2015 - 01.2019
- Inventory management, investigating all the overs stock, fixing the shelf capacity, cutting new lines, ticketing, specials management, planograms, building gandolas and store presentation
- Liaising across various teams in regards to stock and responsiblitlies/duties
- Ensuring daily gap scan, fill Report and adjusting the stock counts
- Lost sales monitoring
- Damaged, expired and reduce to clear management
- Managed & resolved problems/complaints
- Stock maintenance/stocktake and filling stocks on shelves
- Allocating and training team members.
Head Reserve Stockhand
Woolworths Supermarket
Lane Cove
01.2009 - 01.2015
- Invoice management, updating stock levels, receiving stocks for the store
- Processing invoices and claims
- Unloading trucks
- Cleaning and Maintenance of the stock room
- Checking occupationation health and safety
- Maintained a clean, functional and safe work enviroment at all times.
Education
Bacholer in Professional Accounting -
Holmes Institute
01.2010
Diploma in Business Management -
Sydney Business Institute
01.2009
Diploma in Information Technology -
Holmes Institute
01.2007
Skills
- Sales driven & result focused
- Self Motivated
- Can do and will do attitude
- Able to build a rapport across various levels both internally and externally
- High Stress tolerance
- Committed to ongoing learning and development
- Customer centric
- Team player
- Attention to detail
- Strong sense of initiative
- Sense of urgency where necessary
- Dillgent
References
- Rafael Schneider, Store Manager, Iga supermarket Mosman, 61411349458
- Angus Gibson, Store Manager, Woolworths supermarket, Bondi, 61401599987
- Faheem Mohammed, Longlife Manager, Woolworths supermarket, Gordon, 61405253458
Timeline
Fresh Convinence Manager
Woolworths Glenrose
01.2023 - Current
Assistant Grocery Manager
Woolworths Neutral Bay / Glenrose
11.2021 - 02.2023
Fresh and convenience/ Duty Manager
IGA Supermarket
01.2019 - Current
Inventory Support
Woolworths supermarket
01.2015 - 01.2019
Head Reserve Stockhand
Woolworths Supermarket
01.2009 - 01.2015
Bacholer in Professional Accounting -
Holmes Institute
Diploma in Business Management -
Sydney Business Institute
Diploma in Information Technology -
Holmes Institute