Pratik Joshi
Truganina,Australia
Summary
Highly experienced In Sales, Customer Services & Data Analyst Management Reporting with total over 22+ years of experience in Telecom & Retail Industry. Gifted at working with all types of personalities. Detail-focused data analyst with knowledge in data warehousing, process validation and business needs analysis. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Retail Store Associate
Vodafone
12.2022 - Current
- Maximize sales by providing latest product and service information to customer
- Achieved more than 110% of target for last six month
- Offer best solution to all customers, including additional products & services
- Achieve sales and performance targets
- Take responsibility; proactively resolve customer issues & complaints
- Conduct professional manner all times, this also covers areas of personal presentation
- Achieve sales & profit targets which will be done by setting monthly, weekly & daily sales targets
- Follow company selling steps process for all sales CARE Process
- Complete in timely and accurate manner, all paperwork & computer work associated with sales process
- Maintain designated area of responsibility as per standards set down in Visual Merchandising.
- Established rapport with returning customers by remembering preferences and offering personalized assistance during their shopping experience.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that aligned with company policy
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Sales Consultant
Noel Leeming
09.2015 - 11.2022
- Provide excellent customer services to both internal & external customers
- Offer best solution to all customers, including additional products & services, e.g Tech solution
- Follow up with all customers ensure ongoing customer satisfaction & for future business
- Take responsibility; proactively resolve customer issues & complaints
- Conduct professional manner all times, this also covers areas of personal presentation
- Achieve sales & profit targets which will be done by setting monthly, weekly & daily sales targets
- Follow company selling steps process for all sales CARE Process
- Complete in timely and accurate manner, all paperwork & computer work associated with sales process
- Maintain designated area of responsibility as per standards set down in Visual Merchandising
- Area of Responsibilities Standards as directed
- Display integrity in all interactions with customers and in work tasks
- Comply with Company's Health and Safety Policy, including immediately reporting any unsafe work conditions, equipment or practices to Store Manager
- Undertake any other duties as allocated by Store Manager from time to time
- Achieving every month sales target more than 105 %
- Highest sales person from 2017-2022 with more than 105% for store.
Production Team Member
WineWorks Marlborough
07.2014 - 09.2015
- Followed strict safety protocols when dealing with hazardous materials
- Supported shipping team by quickly moving finished product between work stations and packing lines
- Identified and removed foreign matter from raw materials as part of strong quality control processes
- Was part of dedicated production team which fulfill day to day task and completely handling labeling mechanism in wine works
- Set up production machinery and ensure that production materials are available.
Senior Specialist
Sistema Shyam Teleservices Limited, MTS
09.2012 - 06.2014
- Worked as part of dedicated customer services delivery team & handled team of 12 people across India
- Would also involves in company's decision group which includes creation of policy & process
- Responsible for planning and implementation of policy & process across India
- Creation of reporting system which helps in 25% increase in faster activation
- Successfully managed project such as 'Individual Bulk' & 'Cropped Photo' which was launched in Nov-2012.
- Collaborated with cross-departmental teams in developing cohesive strategies aimed at achieving long-term organizational goals.
- Monitored industry trends to adapt strategies accordingly.
- Analyzed marketing data and trends to identify opportunities for improvement.
Senior Executive
Videocon Telecommunications Ltd
07.2011 - 09.2012
- Streamlined operations to maximize business efficiency and profits
- Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership
- Would be part of dedicated revenue assurance team & handled team of 6 people across India
- Major job was primarily revenue focused, but also involves network assurance
- Responsible for updating latest carrier charges mediation
- Up gradation of Intelligent Network Bypass tables & International Long Distance tables
- Routing & Interconnect Billing System synchronization (Home Location Register, Customer Relationship Management & Intelligent Network)
- Implementation & up-gradation of Network Nodes.
- Established and directed successful programs focused on
- Assisted in organizing and overseeing assignments to drive operational excellence
Senior Executive
Bharti Airtel Ltd.
02.2007 - 06.2011
- Would be part of dedicated customer service delivery team & handling team of 15 people
- Primarily job was customer focused, but also involves sales fulfillment process
- Responsible for project migration such as 3rd Generation Services & Extended Framework Billing System
- Pickup of Documents from different retails outlets, auditing them as per the process & finally scan it for soft copy for future prospect
- Compliance Reporting related to Internal & External Audit.
Officer
APS Securitas Pvt Ltd
01.2004 - 02.2007
- Taking care for Number Management System
- Responsible for Switch Billing reconciliation
- Time to time up gradation of Authentication User Code in Switch
- Responsible for error free first time activation within Turn Around Time
- Audit of previous days activation so that error can be minimize for more than 10% every month
- This process increase activation process 20% every month.
Officer
Lehri Solutions
08.2002 - 12.2003
- Taking care for all new activation
- Responsible for activation of Value Added Services
- Compliance to requirements listed in process
- Complaints Analysis for Customer Service Operations.
Associate
Touchsky Placement Ltd
02.2002 - 07.2002
- Activation of new postpaid customer through Kennan billing system
- Documentation validation as per company policy before activation
- Provisioning of value added services in Airtel Kennan Billing System
- Complaints Analysis for Customer Service Operations
- Responsible for error free first time activations within TAT.
Education
MBA - Information Technology
Sikkim Manipal University
Mohali, India09.2008
Bachelor of Science - Information Technology
Punjab Technical University
Mohali08.2006
Skills
- Admin Tools
- Service Team Support
- Office 365
- Service Processes
- Data Compiling
- Database Maintenance
Languages
English
Hindi
Punjabi
Certification
- Six Sigma - Yellow Belt Certify
- Six Sigma - Green Belt Certify
Timeline
Retail Store Associate
Vodafone
12.2022 - Current
Sales Consultant
Noel Leeming
09.2015 - 11.2022
Production Team Member
WineWorks Marlborough
07.2014 - 09.2015
Senior Specialist
Sistema Shyam Teleservices Limited, MTS
09.2012 - 06.2014
Senior Executive
Videocon Telecommunications Ltd
07.2011 - 09.2012
Senior Executive
Bharti Airtel Ltd.
02.2007 - 06.2011
Officer
APS Securitas Pvt Ltd
01.2004 - 02.2007
Officer
Lehri Solutions
08.2002 - 12.2003
Associate
Touchsky Placement Ltd
02.2002 - 07.2002
MBA - Information Technology
Sikkim Manipal University
Bachelor of Science - Information Technology
Punjab Technical University
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