Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Pratik Rupakheti

Thornlie,WA

Summary

Proactive and results-oriented professional with a proven track record at Coles Express, Guzman Y Gomez, and Original Mattress Factory. Successfully excelled in providing exceptional customer service and problem resolution, resulting in improved team efficiency and increased customer satisfaction. Strong attention to detail and collaborative skills have significantly contributed to workplace success.

Overview

2
2
years of professional experience

Work History

Team Member

Coles Express
03.2024 - 09.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

Chef

Guzman Y Gomez
02.2024 - 09.2024
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Maintained well-organized mise en place to keep work consistent.
  • Placed orders to restock items before supplies ran out.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.

Sales Assistant

Original Mattress Factory
06.2022 - 04.2023
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.

Education

Masters - Information Technology

Aapoly
Perth, WA
09-2025

Skills

  • Customer Service
  • Positive Attitude
  • Teamwork and Collaboration
  • Problem-Solving

Interests

  • App Development
  • Coding and Programming
  • Backpacking and Hiking
  • Participating in cultural exchange programs and homestays
  • Camping
  • Hiking
  • Kayaking

Timeline

Team Member

Coles Express
03.2024 - 09.2024

Chef

Guzman Y Gomez
02.2024 - 09.2024

Sales Assistant

Original Mattress Factory
06.2022 - 04.2023

Masters - Information Technology

Aapoly

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Pratik Rupakheti