Pratiksha Poudel

Assisted residents with activities of daily living such as showering, oral care, transfers, and ambulation

● Engaged residents in different activities to teach social behaviour and coordination.

● Documented care resolutions and steps in a computerized database, maintaining or exceeding resident goals for recovery

● Analysed facility activities and data to properly assess risk management and improve services

• Answered phone with friendly greeting to create positive inbound calling experience for customers.
• Communicated with mortgage brokers and credit assessors via telephone and email to help navigate through different stages and mortgages
• Provided information about different mortgage loan structures and applications
• Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
• Resolved complaints to satisfy customers and encourage future transactions.
• Improved first-call resolution rates by efficiently managing customer issues and complaints.

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.
• Counted money in drawers at beginning and end of each shift.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Used cash registers and credit card machines to cash out customers.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.