Pratima Kumari Saru Magar
Community Service Worker / Life Style Assistant / PCA
1 Oleander Dr, St Albans
Summary
Career Objective:
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. To demonstrate passion and commitment for community services by delivering high quality services and outcomes for clients and stakeholders. To enhance professional growth and development by working in a collaborative and supportive environment that fosters learning and mentoring.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Volunteer
Uniting Emergency Relief Footscray
11.2023 - Current
- Help people and families to obtain emergency aid, such as food, material assistance, and guidance to other services.
- Perform comprehensive evaluations to recognize the immediate requirements of clients and creating customized action plans.
- Provide comprehensive case management services to the clients.
- Maintain accurate and up-to-date case records, ensuring confidentiality and compliance with organizational policies and legal requirements.
- Respond to inquiries from callers seeking information.
- Organize, maintain and update information in computer databases.
Life Style Assistant
Blue Cross
01.2024 - Current
- Help clients build life management and coping skills to handle daily needs and specific stressors.
- Connect clients with available resources to improve plan success.
- Document behaviors, treatments and non-compliance issues.
- Maintain entire family's schedule and organize events.
- Identify needs and coordinate plans for travel and out-of-town functions.
- Provide emotional support and companionship to clients.
Personal Care Assistant
Blue Cross
01.2024 - Current
- Recognize and report abnormalities or changes in patients' health status to case manager.
- Engage patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintain clean personal areas and prepare healthy meals to support client nutritional needs.
- Assist clients with daily living needs to maintain self-esteem and general wellness.
Supervisor
Springmount Services Pty Ltd
02.2017 - 01.2024
- Evaluated employee performance and coached and trained to improve weak areas.
- Monitored workflow to improve employee time management and increase productivity.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
Volunteer (FIeld Work Placement)
Concern Australia
03.2023 - 06.2023
- Provided case management and advocacy services to young people experiencing homelessness, substance abuse, and mental health issues.
- Conducted intake assessments, developed individualized service plans, and facilitated referrals to appropriate agencies and resources.
- Participated in outreach activities, community events, and network meetings to raise awareness and promote the services of Concern Australia.
- Liaised with parents, organizations and businesses in the community to organize youth empowerment programs and activities.
Volunteer (Field Work Placement)
The Break
06.2022 - 08.2022
- Provided counseling services to clients under the supervision.
- Participated in fund raising activities.
- Took part in creating and distributing educational and marketing materials.
- Assisted clients to participate in various day programs while ensuring their overall well-being.
- Contacted various businesses and organizations in relation to raising funds, donations and partnership.
Education
Bachelor of Community Services -
Acknowledge Education
168 Exhibition Street, Melbourne, VIC 3000 05.2020 - 06.2023
Diploma of Community Services -
RGIT Australia
28-32 Elizabeth Street, Melbourne, VIC 10.2018 - 02.2020
Diploma of Nursing -
ALACC Health College
189 Plenty Rd, Preston VIC 01.2017 - 07.2018
Skills
Client's Needs Assessments
Client's Advocacy
Individualized Support
Positive Reinforcement
Cultural Competency
Documentation Proficiency
Client Confidentiality
Abuse Identification
Certification
Working With Children Check
Timeline
Life Style Assistant
Blue Cross
01.2024 - Current
Personal Care Assistant
Blue Cross
01.2024 - Current
Volunteer
Uniting Emergency Relief Footscray
11.2023 - Current
Volunteer (FIeld Work Placement)
Concern Australia
03.2023 - 06.2023
Volunteer (Field Work Placement)
The Break
06.2022 - 08.2022
Bachelor of Community Services -
Acknowledge Education
05.2020 - 06.2023
Diploma of Community Services -
RGIT Australia
10.2018 - 02.2020
Supervisor
Springmount Services Pty Ltd
02.2017 - 01.2024
Diploma of Nursing -
ALACC Health College
01.2017 - 07.2018