Pratishtha Malik
Morphett Vale,SA
Summary
Experienced professional in developing and executing tailored support plans. Demonstrated success in fostering effective communication and collaboration within teams to improve client well-being and achieve positive results.
Overview
7
7
years of professional experience
Work History
Support Worker
Hope circle
Adelaide, SA
09.2023 - Current
- Assisted clients with daily living activities and personal care routines.
- Developed and maintained supportive relationships with clients and their families.
- Implemented individualized support plans to address client needs effectively.
- Monitored client behavior and reported changes to the management team.
- Facilitated group activities to promote social interaction among clients.
- Provided emotional support and encouragement during challenging situations.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Assisted clients with personal care, such as showering and dressing.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Provided emotional and practical support to vulnerable adults.
- Developed positive relationships with service users and maintained professional boundaries at all times.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Actively encouraged service users to make decisions about their own lives where appropriate.
Roster Clerk
Hope circle
Adelaide, SA
08.2023 - Current
- Optimized staff scheduling for enhanced coverage across multiple departments.
- Facilitated timely communication among team members to address staffing requirements efficiently.
- Managed staff scheduling to ensure optimal coverage across various departments.
- Coordinated communication between team members to address staffing needs promptly.
- Assisted in training new employees on roster management processes and software.
- Analyzed staffing patterns to identify areas for improvement and efficiency gains.
- Developed and updated roster templates to streamline scheduling tasks effectively.
- Maintaining accurate and up-to-date records of staff attendance and absences.
- Updating employee files regularly with new documents or forms received from the staff.
- Accurately entering employee information into the computerized roster system.
- Monitoring overtime hours worked by employees and ensuring that they are compensated correctly.
Talent Acquisition Specialist
Serco
Adelaide, SA
10.2022 - 08.2023
- Developed recruitment strategies to attract top talent across various departments.
- Collaborated with hiring managers to identify staffing needs and job requirements.
- Conducted comprehensive interviews to assess candidate qualifications and fit.
- Managed applicant tracking system to streamline recruitment processes effectively.
- Facilitated onboarding sessions for new hires, ensuring smooth transitions into roles.
- Created job postings that aligned with company branding and culture standards.
- Built relationships with external recruitment agencies for specialized talent sourcing.
- Provided training and support to junior staff on recruitment best practices.
- Posted positions on job boards, media and alternate sourcing channels to attract diverse talent pool.
- Negotiated employment offers with selected candidates.
- Conducted initial phone screens of potential candidates.
- Reviewed resumes, applications, and other documents submitted by applicants.
- Developed and maintained relationships with hiring managers to understand their talent needs.
- Assisted in the development of recruiting strategies to attract qualified applicants.
Customer Service Representative
All in one Discount store
Adelaide, SA
12.2018 - 02.2021
- Assisted customers in locating products and providing product information.
- Resolved customer complaints through effective communication and problem-solving skills.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Collaborated with team members to manage inventory and restock shelves efficiently.
- Educated customers about promotions and store policies to improve satisfaction.
- Engaged with customers to build rapport and encourage repeat visits for future shopping needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Bachelor of Education -
The Himalayan College
Roorkee02-2017
Masters in English -
Lovely Professional University
Punjab07-2016
Bachelors of Commerce -
B.S.M Degree College
Roorkee06-2014
High School Diploma -
St Ann's Senior Secondary School
Roorkee05-2011
Skills
- Individualized support plans
- Crisis intervention
- Emotional support
- De-escalation techniques
- Staff scheduling
- Onboarding and recruitment
- Team collaboration
- Problem solving
- Effective communication
- Relationship management
- Time management
- Active listening
- Behavioral support
- First aid and CPR
- Daily living assistance
- Client assessment
- Confidentiality and privacy
- Risk management
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Accomplishments
Awarded First Rank at the time of graduation and post-graduation.
References
References available upon request.
Timeline
Support Worker
Hope circle
09.2023 - Current
Roster Clerk
Hope circle
08.2023 - Current
Talent Acquisition Specialist
Serco
10.2022 - 08.2023
Customer Service Representative
All in one Discount store
12.2018 - 02.2021
Bachelor of Education -
The Himalayan College
Masters in English -
Lovely Professional University
Bachelors of Commerce -
B.S.M Degree College
High School Diploma -
St Ann's Senior Secondary School