Prawpatsorn Jongsawat
Summary
Personable and solution-focused, bringing strong communication and problem-solving abilities. Knowledge of troubleshooting techniques and technical support, combined with proficiency in managing customer inquiries and resolving issues efficiently. Committed to delivering exceptional service and fostering positive customer relationships.
Overview
3
3
years of professional experience
Work History
Wait Staff Member
Café Mosman
02.2022 - 10.2022
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Waitress Supervisor
Phamish Vietnamese Restaurant
04.2022 - 11.2022
- Managed table turnover rate effectively allowing for more guests served per shift.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Supervisor
Cinnamon Balmain
02.2022 - 02.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Manager
Cat and Fiddle
01.2023 - 05.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Assistant Department Manager
Bourke Street Bakery
09.2023 - Current
- Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
- Motivated associates to consistently deliver effective selling behaviours through coaching and recognition.
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
- Participated in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
Education
Exchange Student
Bachelor of Laws - Law
University of Phayao
Thailand01-2016
Bachelor of Arts - English
University of Phayao
Thailand 01-2016
Navitas English Sydney
Sydney, NSW01-2022
Certificate III in Business - Business
International House
Sydney, NSW01-2024
Skills
- Customer service
- Customer relationship management
- Empathy and patience
- Training and coaching
- Recordkeeping skills
Languages
English
Professional Working
Spanish
Elementary
Thai
Native or Bilingual
Timeline
Assistant Department Manager
Bourke Street Bakery
09.2023 - Current
Manager
Cat and Fiddle
01.2023 - 05.2024
Waitress Supervisor
Phamish Vietnamese Restaurant
04.2022 - 11.2022
Wait Staff Member
Café Mosman
02.2022 - 10.2022
Supervisor
Cinnamon Balmain
02.2022 - 02.2024
Exchange Student
Bachelor of Laws - Law
University of Phayao
Bachelor of Arts - English
University of Phayao
Navitas English Sydney
Certificate III in Business - Business
International House
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