Prima Sudarsana
Deek Park,VIC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to make some changes in life and securing a baking job position with readiness to help the team to achieve company goals. Over 5 years in hospitality industry and 6 years in airlines industry.
Overview
10
10
years of professional experience
Work History
Passenger Service Agent
Virgin Australia
03.2022 - 11.2023
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
- Tagged baggage and routed to appropriate location for loading and screening.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
Passenger Service Agent
Dnata
10.2016 - 02.2022
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
- Tagged baggage and routed to appropriate location for loading and screening.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
Baker
Muffin Break
03.2014 - 09.2016
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Managed customer service operations, including taking orders and resolving complaints.
- Created appealing displays to showcase products in bakery.
- Operated cash registers and processed payments accurately.
- Resolved customer concerns with positive approach and constructive strategies.
Education
Diploma of Commerce -
John Curtin College of The Arts
Fremantle, WA05.2012
Skills
- Customer Service
- Cash Registering
- Baking
- Security Screenings
- Check-In Processes
- Baggage Handling
- Ticketing
Timeline
Passenger Service Agent
Virgin Australia
03.2022 - 11.2023
Passenger Service Agent
Dnata
10.2016 - 02.2022
Baker
Muffin Break
03.2014 - 09.2016
Diploma of Commerce -
John Curtin College of The Arts
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