Primrose Ngungutau
1 Nuffield St Piara Waters,WA
Summary
I am Reliable, enthusiastically pursuing opportunity to add immediate value to growing team. I am Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. I enjoy meeting people from all walks of life and have had no problem working along side.
Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Contact Support Worker
Kutanya Pty Ltd
07.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Kept clients engaged in social networks and communities for personal health and growth.
Business Owner
DSP Contractors Pty Ltd (partnership)
02.2020 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
Food and Beverage Attendant
Pan Pacific Hotel
09.2022 - 05.2023
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Processed payments and provided receipts to establish proof of transaction.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
Customer Service Officer
Avis Rental Car
01.2009 - 04.2010
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
- Completed data entry to record call notes, suggestions and questions.
Education
High School Diploma -
Lakeland Senior High School
South Lake, WA2002
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional Support
- Confidentiality and Privacy
- Life Skills Development
- Cultural Sensitivity
- Recreational Activities
Certification
Cert III in Retail
Timeline
Contact Support Worker
Kutanya Pty Ltd
07.2023 - Current
Food and Beverage Attendant
Pan Pacific Hotel
09.2022 - 05.2023
Business Owner
DSP Contractors Pty Ltd (partnership)
02.2020 - Current
Customer Service Officer
Avis Rental Car
01.2009 - 04.2010
High School Diploma -
Lakeland Senior High School
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