Prince Thapa Magar

• Motivated and detail-oriented IT graduate currently working as an IT Support Technician with hands-on experience in troubleshooting, system administration, and user support across various platforms. Proven ability to resolve technical issues both remotely and on-site while ensuring high customer satisfaction. Seeking to transition into a Platform Support Analyst role where I can further apply my skills in system operations and support.
• Troubleshoot and resolve hardware, software, and network issues for end-users using both remote and on-site support methods.
• Provide user management via Active Directory and Microsoft 365, including account creation, group policies, license assignments, mailbox sharing, password resets, and lockout troubleshooting.
• Effectively manage and document tickets using ServiceNow with accurate internal notes and escalations.
• Utilise Azure, Intune, and admin portals to manage endpoints, security configurations, and system updates.
• Perform onboarding and offboarding tasks including system orientation for new staff, device provisioning, and access rights assignment.
• Coordinate cross-departmentally with infrastructure and service delivery teams to ensure seamless IT operations.
• Provide executive-level support including direct assistance to senior managers and department heads.
• Manage assets using tools such as Intune and Apple Business Manager (ABM).
• Assist in patch deployment, software updates, and compliance reporting.
• Maintain a professional, customer-focused approach while delivering support in a high-paced environment. With a friendly and clear communication style, I am capable of explaining complex systems to non-technical users, always aiming to solve issues efficiently and enhance end-user productivity.

Personable and technically proficient individual with solid understanding of IT systems and troubleshooting methodologies. Well-versed in hardware and software diagnostics, alongside network configuration and maintenance. Aiming to contribute to seamless IT operations and user satisfaction through effective problem-solving and support.

• Problem Solving: Skilled at identifying root causes and resolving issues proactively.
• Communication: Strong written and verbal communication; clear and user-friendly support.
• Teamwork: Effective in cross-functional teams and collaborative problem-solving.
• Time Management: Reliable and punctual; prioritises tasks to meet deadlines.