Summary
Overview
Work History
Education
Skills
Qualifications
Accomplishments
References
Timeline
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Priscilla Hansell

Sydney

Summary

Reliable and determined student with an extensive background in customer service. Friendly and hard-working, I am searching for an opportunity to garner experience to supplement my studies, in an assistant position at a law firm. My prior experience has allowed me to become a proficient worker, both independently and within a team.

Overview

2
2
years of professional experience

Work History

Retail Sales Assistant (Supervisor)

Sportsgirl
07.2024 - Current
  • Assisted customers with product selection to meet their needs.
  • Processed returns and exchanges of merchandise promptly and efficiently.
  • Informed customers of current sales promotions and discounts.
  • Handled inventory control procedures such as cycle counts and stock replenishment.
  • Demonstrated knowledge of store policies regarding payments, returns, and exchanges.
  • Adhered to all safety policies and regulations at all times.
  • Managed cash register operations using POS system and processed sales and returns.
  • Resolved customer inquiries and issues promptly, improving overall satisfaction ratings.

Visitor Experience Host

Australian Museum
11.2024 - 05.2025
  • Provided visitor support to assist in the Machu Picchu and the Golden Empires of Peru exhibition hosted by the Australian Museum
  • Implemented effective strategies to handle high visitor traffic
  • Successfully ensured customer satisfaction upon visiting the exhibition and the Museum
  • Utilised radios to facilitate efficient collaboration with other Front of House staff members.
  • Effectively handled high pressure scenarios
  • Offered administrative assistance to the Museum by managing phone calls, addressing complaints and inquiries

Visitor Experience Host

Australian Museum
11.2023 - 05.2024
  • Provided visitor support to assist in the Ramses and the Gold of the Pharaohs exhibition hosted by the Australian Museum
  • Implemented effective strategies to handle high visitor traffic
  • Successfully ensured customer satisfaction upon visiting the exhibition and the Museum
  • Utilised radios to facilitate efficient collaboration with other Front of House staff members.
  • Processed payments from customers using a POS system
  • Effectively handled high pressure scenarios
  • Offered administrative assistance to the Museum by managing phone calls, addressing complaints and inquiries
  • Cultivated a welcoming environment and created enjoyable, memorable experiences for visitors to the Museum

Crew Member

McDonald's
03.2023 - 01.2024
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Resolved customer complaints in a professional manner.
  • Organized and restocked supplies to support operations and team productivity.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.

Education

Bachelor of Arts And Bachelor of Laws -

Macquarie University
01-2028

Skills

  • Customer service expertise
  • Telephone reception
  • Front of House organization
  • Strong interpersonal skills
  • POS Software
  • Effective time management
  • Promotional knowledge
  • Adaptable to change
  • Integrity and honesty
  • Positive company representation
  • Performance improvement and self-discipline
  • Clear communication
  • Salesmanship
  • Teamwork and collaboration
  • Diversity awareness

Qualifications

  • Successful attainment of NSW RSA and RSAT certificates

Accomplishments

  • 2023 Higher School Certificate: achieved an ATAR of 92.75, received 2 Band 6’s (Legal Studies, Society and Culture) and 1 E4 (English Extension 1)
  • 2023 High School Presentation Day: First in Legal Studies, English Extension 1, Society and Culture

References

References available upon request.

Timeline

Visitor Experience Host

Australian Museum
11.2024 - 05.2025

Retail Sales Assistant (Supervisor)

Sportsgirl
07.2024 - Current

Visitor Experience Host

Australian Museum
11.2023 - 05.2024

Crew Member

McDonald's
03.2023 - 01.2024

Bachelor of Arts And Bachelor of Laws -

Macquarie University

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Priscilla Hansell