Summary
Overview
Work History
Education
Skills
Certification
Microsoft 365 Fundamentals
Timeline
Generic

Pritam Raha

Ingleburn

Summary

Energetic and collaborative individual with a passion for teamwork and customer satisfaction. Understands the importance of effective communication and problem-solving. Committed to contributing positively and making a meaningful impact on team goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Team Member

Woolworths
07.2025 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.

Field Service Technician

Enbridge
04.2025 - Current
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.

Crew Trainer

McDonald's
08.2022 - Current
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.

Education

Master of Science - Computer Information Systems

Central Queensland University
Sydney, NSW
10-2024

BBA - Marketing

Khulna University
Khulna, Bangladesh
06-2018

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Technical support
  • Proficient in MS Office
  • Team collaboration
  • Proficient in Adobe Photoshop and Illustrator

Certification

  • Microsoft 365 Fundamentals

Microsoft 365 Fundamentals

Certified in Microsoft 365 Fundamentals, with strong knowledge of cloud concepts, core Microsoft 365 services, security, compliance, and pricing/licensing structures. Skilled in managing productivity and collaboration tools such as Teams, SharePoint, and Exchange Online. 

Timeline

Team Member

Woolworths
07.2025 - Current

Field Service Technician

Enbridge
04.2025 - Current

Crew Trainer

McDonald's
08.2022 - Current

Master of Science - Computer Information Systems

Central Queensland University

BBA - Marketing

Khulna University

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Pritam Raha