PRITIKA PURNIMA KUMAR
Hassall Grove,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Service Supervisor
Big W
01.2017 - 01.2020
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Monitored team's performance and gave feedback when necessary.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
HSIE/English Teacher's Assistant
Plumpton High School
01.2019 - Current
- Assisted in preparation of classroom and instruction materials.
- Set up classroom equipment and organized activities.
- Provided instruction and support under supervision of teacher.
- Worked collaboratively to support student independence, empowerment and learning.
- Mentored and tutored individual students needing additional help.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Education (Secondary) And Arts - Education
University of Notre Dame Australia
06.2022
Certificate III in Retail Services - Retail Services
TAFE NSW
Skills
- Building Customer Loyalty
- Strong Communication and Interpersonal Skills
- Team Cooperation
- Excellent Written and Verbal Communication
- Payment Processing
- Merchandising and Display
- POS Transactions
- Complex Problem-Solving
- Returns and Exchanges
- Bagging and Packaging
- Engaging with Diverse Customers
- Retail Transactions Processing
- Security Practices
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Timeline
HSIE/English Teacher's Assistant
Plumpton High School
01.2019 - Current
Service Supervisor
Big W
01.2017 - 01.2020
Bachelor of Education (Secondary) And Arts - Education
University of Notre Dame Australia
Certificate III in Retail Services - Retail Services
TAFE NSW
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