Priya Sharma
Bornia Heights Brisbane,QLD
Summary
A seasoned Console Operator at Ampol Servo Station, I excel in fostering team collaboration and enhancing console performance through innovative strategies. My expertise in software installation and multitasking, coupled with a proven track record of boosting productivity and implementing robust IT security protocols, positions me as a valuable asset to any technology-driven team.
Overview
2
2
years of professional experience
Work History
Console Operator
Ampol Servo Station
06.2023 - Current
- Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problemsolving.
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
- Observed and reported suspicious activities and persons.
- Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
- Collaborated with team members to develop strategies for improving overall console performance and functionality.
- Demonstrated adaptability by quickly learning new systems as they were introduced into the work environment.
- Acted as a reliable point of contact for external partners, addressing queries and providing information on console operations as needed.
- Increased productivity through efficient management of multiple tasks on various consoles simultaneously.
- Maintained detailed documentation of all console-related activities, ensuring accurate record-keeping and facilitating efficient knowledge transfer among team members.
- Reduced downtime by troubleshooting and resolving technical issues promptly, ensuring smooth console operations.
- Improved communication between departments by providing timely updates on console status and potential issues.
- Streamlined work processes with the implementation of effective console operation protocols and procedures.
- Supported cross-functional teams with critical information gathered from monitoring system analytics and reporting tools during daily console operations.
- Issued security badges and visitor passes to all guests.
- Inspected parking lots to verify vehicles were properly parked and displayed parking permits.
- Maintained spreadsheets of data across multiple systems.
- Generated reports covering details about data, system operation, and error monitoring.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Education
Masters Of IT - Information Technology
Asia Pacific International College
Brisbane, QLDSkills
- Software installation
- Data backup management
- Remote support
- Performance optimization
- Data processing
- CPR certified
- Network management
- Credential checking
- IT security protocols
- Multitasking and organization
- Data entry
Timeline
Console Operator
Ampol Servo Station
06.2023 - Current
Masters Of IT - Information Technology
Asia Pacific International College
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