Priyak Shah
Greenway,ACT
Summary
Dynamic leader with expertise in operations management and relationship building. Known for mentoring teams and driving technical training initiatives, ensuring high standards of service and operational excellence.
Results-driven Area Manager with a strong focus on client satisfaction and team development. Proven track record in staff management and technical training, enhancing operational efficiency across multiple sites.
Experienced operations manager skilled in implementing quality control measures and fostering team growth. Adept at training technicians and enhancing customer relations, contributing to improved service delivery and reduced return rates.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Area Manager
Happytel Retail Group
04.2024 - Current
- Trained new technicians on best practices for device repairs and customer interaction protocols.
- Implemented quality control measures to improve repair accuracy and minimize return rates.
- Provided exceptional customer support by addressing inquiries and resolving complaints promptly.
- Mentored junior technicians in best practices, fostering a culture of knowledge sharing and skill development within the team.
- Managed technical operations across multiple sites, ensuring product quality and compliance with industry standards.
- Developed training programs for staff on new technologies, improving team competencies and operational efficiency.
Duty Manager
Big W
11.2021 - 01.2026
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Coordinated staff schedules to optimize resource allocation and service efficiency.
- Implemented inventory management systems to enhance stock accuracy and reduce shrinkage.
- Trained and mentored new team members on operational procedures and customer service techniques.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Mentored and supported junior staff members to apply best practices and follow procedures.
Head Technician
The Fone Club
01.2022 - 04.2024
- Diagnosed and repaired mobile devices, enhancing customer satisfaction through efficient service.
- Utilized diagnostic tools to identify hardware and software issues in smartphones and tablets.
- Maintained inventory of repair parts, ensuring availability for timely service delivery.
- Installed replacement batteries, maintaining strict adherence to safety protocols to avoid overheating.
- Streamlined parts ordering procedures, resulting in a more organized workflow and reduced downtime due to out-of-stock components.
- Assisted customers remotely via phone or email when in-person repairs were not feasible or practical.
Education
Professional Year Program Information Technology - Information Technology
Queensland International Business Academy
Canberra, ACT03-2023
Bachelor of Information Technology - Network And System Administration
Victorian Institute of Technology
Sydney, NSW06-2021
High School Diploma - Computer And Information Sciences
Global College Of Management
Kathmandu, Nepal06-2015
Skills
- Staff management
- Operations management
- Relationship building and management
- Team development
- Technical training
- Client satisfaction
- Cost control
- Sales support
- Asset management
- Workforce planning
- Documentation and reporting
Certification
ACS Professional Year of Information Technology
Languages
English
Full Professional
Hindi
Full Professional
Nepali
Native or Bilingual
Timeline
Area Manager
Happytel Retail Group
04.2024 - Current
Head Technician
The Fone Club
01.2022 - 04.2024
Duty Manager
Big W
11.2021 - 01.2026
Professional Year Program Information Technology - Information Technology
Queensland International Business Academy
Bachelor of Information Technology - Network And System Administration
Victorian Institute of Technology
High School Diploma - Computer And Information Sciences
Global College Of Management