Priyanka Bilkhu
Sydney,NSW
Summary
Dedicated and customer-focused professional with over 5 years of experience in security operations, customer service, and team coordination. Expertise in managing high-pressure environments with a strong emphasis on professionalism and meticulous attention to detail. Proven ability to assist customers with empathy, accurately validate travel and identification documents, and ensure compliance with safety and operational standards. Committed to delivering an exceptional passenger experience while contributing to the efficiency and safety of airport operations as part of the Menzies Aviation team.
Overview
6
6
years of professional experience
3
3
Certification
Work History
Security Operations
05.2022 - 05.2025
- Recruited and hired qualified candidates to fill open positions.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
- Created positive work environment for employees and delivered exceptional customer service.
- Handled employee problems in absence of general manager.
- Took care of customer problem escalated by other staff members.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Trained over 100 employees on business principles, best practices, protocol and system usage.
- Updated event organizers on the status of security operations, providing timely and accurate information to facilitate decisionmaking.
- Supported training initiatives for new hires, sharing expertise on best practices in airport security operations.
Operator
ECS security and investigations
12.2019 - 08.2022
- Sign in and out patrols guards for their shifts.
- Manage roster on day to day basis.
- Preparing and sending night patrol report to clients.
- Preparing monthly reports for team performance meeting.
Education
Advance Diploma in Civil Construction And Design - Advance Diploma in Civil Construction And Design
Campbell Institute
Sydney, NSW08.2023
Diploma of Business - Diploma of Business - BSB50120
Queensford College
Sydney, NSW10.2020
Bachelor of Accounting - Bachelor of Accounting
Delhi University
Delhi, India 06.2018
No Degree - Police Check
Police Check
Sydney, NSWNo Degree - Airport Security Check / ASIC
Airport Security Check / ASIC
Sydney No Degree - Australian Driver's Licence
Australian Driver's Licence
Sydney First Aid Certificate - First Aid Certificate
Sydney
Skills
- Passenger check-in assistance
- Document verification expertise
- Effective customer engagement
- Managing passenger inquiries
- Effective multitasking in dynamic settings
- Cross-shift team collaboration
- Strong adherence to safety standards
- Skilled in data management systems
- Platoon security operations
- Security operations
- Maritime security operations
- Covert security operations
- Biosecurity implementation
- Hand assembly operations
Certification
- CompTIA A+ Technician
- Certificate III in Security Operations
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Interests
Outside of work, I enjoy volunteering in community service projects, which allows me to give back and develop teamwork and leadership skills I also enjoy staying active through [sports, walking, or fitness], and I like reading about security technologies and personal development These interests help me stay disciplined, focused, and connected to my community
Interests
hobbies: Communicate with people, Shopping, Reading, Swimming, Travelling
Personal Qualities
- Reliable and punctual
- Hardworking and dedicated
- Results-oriented
- Clean and neat presentation
Timeline
Security Operations
05.2022 - 05.2025
Operator
ECS security and investigations
12.2019 - 08.2022
Advance Diploma in Civil Construction And Design - Advance Diploma in Civil Construction And Design
Campbell Institute
Diploma of Business - Diploma of Business - BSB50120
Queensford College
Bachelor of Accounting - Bachelor of Accounting
Delhi University
No Degree - Police Check
Police Check
No Degree - Airport Security Check / ASIC
Airport Security Check / ASIC
No Degree - Australian Driver's Licence
Australian Driver's Licence
First Aid Certificate - First Aid Certificate
Sydney