Priyanka Paul
Ingleburn,New South Wales
Summary
Proven security professional with extensive experience at BRI Security, adept in CCTV surveillance and superior customer service. Skilled in incident reporting and emergency response, consistently enhancing safety and guest satisfaction. Demonstrated ability to reduce security breaches and manage high-traffic situations, achieving significant improvements in operational efficiency and client trust. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
9
9
years of professional experience
Work History
Sydney Train Security Officer
BRI Security (SYDNEY TRAIN)
06.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Aviation Security Officer
MSS Security
03.2019 - 06.2022
- Detected potential threats by utilizing advanced technology such as X-ray machines and explosive trace detectors.
- Reduced risk of security breaches by maintaining a high level of vigilance and awareness in monitoring surveillance systems.
- Supported smooth airport operations by diligently managing passenger flow during peak hours and periods of high traffic volume.
- Enhanced airport security by conducting thorough screenings and inspections of passengers, baggage, and cargo.
- Managed and motivated employees to be productive and engaged in work.
Security Officer
ACES Group
06.2016 - 06.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Concierge/Security Officer
Secom Australia Pty Ltd
04.2016 - 11.2016
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
Customer Service Representative
Simmone Logue
01.2015 - 01.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Education
Certificate II in Security Operation (CPP20212) - Security And Protective Services
SKILLNET Australia
5/183 Lakemba St, Lakemba NSW 219508.2016
Bachelor of Arts - BA Economics Hons
Dum Dum Motijheel College West Bengal ,India
Dum Dum RD, Motijheel Amarpalli, South DumDum WB 11.2013
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- CCTV Surveillance
- Superior customer service
- Emergency Response
- Patrol operations
- Metal detector operation
Timeline
Sydney Train Security Officer
BRI Security (SYDNEY TRAIN)
06.2022 - Current
Aviation Security Officer
MSS Security
03.2019 - 06.2022
Security Officer
ACES Group
06.2016 - 06.2020
Concierge/Security Officer
Secom Australia Pty Ltd
04.2016 - 11.2016
Customer Service Representative
Simmone Logue
01.2015 - 01.2016
Certificate II in Security Operation (CPP20212) - Security And Protective Services
SKILLNET Australia
Bachelor of Arts - BA Economics Hons
Dum Dum Motijheel College West Bengal ,India
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