PRIYANSHI JIVRAJANI
Sydney,Australia
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
Work History
Customer Service Officer
Shift
North Sydney
01.2023 - Current
- Undertake proactive outbound customer contact to identify and convert sales opportunities.
- Develop and implement contact strategies across new and existing customers to drive revenue.
- Review and assess customer financial and technical information (e.g. bank conduct) to support credit decisions.
- Maintain up-to-date knowledge of competitor products, market changes, and Shift product offerings.
- Provide monthly reporting on sales/service outcomes and recommend improvements.
- Enhanced client satisfaction by delivering seamless technical and sales support.
Premium Experience Specialist
TAL Insurance
Sydney
05.2022 - 01.2023
- Serviced inbound calls for top-tier Advisors, acting as an extension of their financial planning businesses.
- Obtained and updated competitor product knowledge to support sales positioning.
- Managed casework requests, ensuring timely completion to maintain client satisfaction.
- Educated clients on the importance of life insurance products and followed up for retention.
Customer Experience Specialist
TAL Insurance
Sydney
11.2020 - 04.2022
- Responded to high-volume customer calls, handling >30 daily with focus on product guidance and sales support.
- Resolved escalations/complaints with a customer-first approach.
- Contributed to continuous improvement initiatives and improved sales service quality.
Service Representative & Virtual Assistant
Vodafone Partner
Sydney
12.2019 - 10.2020
- Conducted outbound sales calls and assisted customers in-store and virtually.
- Maintained product and promotional knowledge to effectively drive mobile and technical sales.
- Resolved concerns to improve customer retention and sales conversions.
- Processed sales and returns using POS systems.
Customer Service & Assistant Manager
Vodafone Store
Sydney
07.2018 - 11.2019
- Monitored daily sales and customer service activities.
- Increased sales by developing strong technical knowledge of mobile, broadband, and device products.
- Managed high-stress customer situations while ensuring product upselling and service quality.
- Trained staff on Salesforce and POS system usage.
Education
Master of Management - Leadership, Strategic Management, Marketing & Business Development
University of Technology Sydney
Sydney, NSW01.2020
Bachelor of Commerce - Accounting and Finance
Saurashtra University
Gujarat, India01.2016
CPT - Entrance Exam - Accounting
Institute of Chartered Accountants of India
01.2013
Skills
- Sales Development
- Problem Solving
- Relationship Building
- Microsoft Office Knowledge
- Call Handling
- Financial Product Knowledge
- Multi-tasking
- Complaint Resolution
- Strategic Planning
- Salesforce & POS Systems Expert
Timeline
Customer Service Officer
Shift
01.2023 - Current
Premium Experience Specialist
TAL Insurance
05.2022 - 01.2023
Customer Experience Specialist
TAL Insurance
11.2020 - 04.2022
Service Representative & Virtual Assistant
Vodafone Partner
12.2019 - 10.2020
Customer Service & Assistant Manager
Vodafone Store
07.2018 - 11.2019
Master of Management - Leadership, Strategic Management, Marketing & Business Development
University of Technology Sydney
Bachelor of Commerce - Accounting and Finance
Saurashtra University
CPT - Entrance Exam - Accounting
Institute of Chartered Accountants of India
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