Proem Shrestha
Canberra,ACT
Summary
Experienced Case Manager with a strong background in healthcare, community and team leadership. Expertise in creating person-centered service plans, managing complex caseloads, and ensuring compliance with industry standards. Skilled in care planning, risk management, and client engagement across, community, aged care and mental health settings. Adept at leveraging technology, managing projects and budgets, and maintaining up-to-date knowledge of community services. Committed to equity, confidentiality, and enhancing client well-being through effective, individualized support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Case Manager / Team Leader
Northside Community Services
Dickson, ACT
04.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Clinical Case Manager
LDK
Greenway, ACT
02.2022 - 03.2023
- Managed complex caseloads, ensuring timely completion of tasks and effective care plan implementation.
- Led the care team to support client needs, including care planning, clinical assessment, and care delivery.
- Developed and maintained positive relationships with clients, families, and external stakeholders.
- Participated in psychiatric consultation, supervision, program meetings and in-service trainings.
- Maintained up-to-date knowledge of relevant policies, procedures, regulations, guidelines related to clinical case management practice, ensuring compliance across all professional activities.
- Identifying clients care needs, planned transitions to appropriate care packages, and ensured care plans were updated and agreed upon by clients and their representatives.
- Coordinated care through various programs, ensuring clients received appropriate support services.
- Assisted in quality assurance and audit preparations, contributing actively to panel discussions and ensuring compliance with standards.
- Providing continuous clinical review and case management for all care recipients, ensuring their evolving needs were met effectively.
- Streamlined healthcare delivery by efficiently managing caseloads, prioritizing tasks, and maintaining accurate documentation.
Enrolled Nurse
The Canberra Hospital: Adult Mental Health
Garran, ACT
03.2020 - 02.2022
- Patient Care: Provided specialised care to patients with mental health conditions, ensuring their well-being and safety.
- Care Planning: Developed and implemented individualised care plans tailored to each patient's mental health needs.
- Collaboration: Worked closely with multidisciplinary teams, including doctors and therapists, to deliver comprehensive care.
- Crisis Intervention: Responded to mental health crises with appropriate interventions, maintaining a calm and supportive environment.
- Patient Education: Educated patients and their families about mental health conditions and treatment options, promoting understanding and compliance.
- Documentation: Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
Education
Diploma of Nursing -
Canberra Institute of Technology
01.2019
Bachelor in Business Administration -
University of Texas at Arlington, Texas
01.2017
Associate of Liberal Science -
Northlake College, Dallas
01.2015
Skills
- Case Management
- Team Leadership and Management
- Client Care and Support
- Communication and Collaboration
- Adaptability and Problem Solving
- Client Advocacy
- Teamwork
- Technology Proficiency
- Problem-Solving
- Staff Management
Certification
- Current Endorsed Enrolled Nurse Registration with AHPRA
- CPR and First AID certified
- Current police check and Working with Vulnerable People Card
References
Available upon request
Timeline
Case Manager / Team Leader
Northside Community Services
04.2023 - Current
Clinical Case Manager
LDK
02.2022 - 03.2023
Enrolled Nurse
The Canberra Hospital: Adult Mental Health
03.2020 - 02.2022
Diploma of Nursing -
Canberra Institute of Technology
Bachelor in Business Administration -
University of Texas at Arlington, Texas
Associate of Liberal Science -
Northlake College, Dallas