Promyse Patolo
Brisbane,QLD
Summary
Through the current job in customer service, it has enhanced and developed the method of serving consumers. Through the experience, it has created enthusiasm for serving customers, being able to support the company values, and meet the expectations of consumers' needs and wants. Motivated customer service that prioritizes cleanliness and hygiene within the company. Although standards are met, I continue to exceed expectations and seek where my service can be developed and improved.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
KFC
Brisbane , QLD
10.2023 - Current
- Maintained cleanliness and presentation throughout the store environment.
- Handled customer complaints and concerns by escalating situations to a higher level of management, aiming for direct and quick resolution.
- Received payments through credit cards, cash, vouchers, and automatic debits.
- Informed customers about the store's current promotions and pricing specials.
- Addressed customers' questions and concerns regarding products and services.
- Trained and mentored new employees to maximize performance, skill, quality, and efficiency within the store.
- Maintained current or updated information on store promotions to highlight sales.
- Developed continuous cleanliness within the environment where orders are made by wiping benches, sweeping floors, and washing hands frequently.
- Improving and developing customer satisfaction levels by exceeding expectations within service for each customer.
Education
High School Diploma -
Glenala State High School
Brisbane, QLD11-2024
Skills
- Customer service
- Cash handling
- Product knowledge
- Sales techniques
- Employee training
- Problem solving
- Positive and professional
- Customer satisfaction
- Customer focus
- Conflict resolution
- Attention to detail
- Patience and composure
- Order coordination
- Hospitality and accommodation
- Cleanliness
- Team building
Affiliations
- Sing in a church band
- Enjoys journaling
Languages
Samoan
Limited
Certification
- Certificate II in supply chain
- Certificate II in hospitality
- Certificate for completing five years of secondary school
Timeline
Customer Service Cashier
KFC
10.2023 - Current
High School Diploma -
Glenala State High School
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