PRUDHVI MADALA
BRISBANE,QLD
Summary
Results-driven Store Manager with expertise in team leadership, customer service, and operational efficiency. Proven track record in enhancing service quality and managing daily operations to drive sales growth.
Overview
6
6
years of professional experience
Work History
Store Manager
DOMINOS
ACACIA RIDGE , QUEENSLAND
12.2022 - Current
- Managed daily operations of a high-volume pizza delivery store.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Trained and supervised staff in customer service and food preparation to enhance service quality.
- Recruited, trained and supervised new employees.
- Monitored inventory levels and placed orders to restock shelves.
- Managed inventory tracking and conducted physical inventory counts to reduce loss.
- Analyzed sales data to identify trends and optimize staffing levels.
- Resolved customer complaints efficiently to enhance satisfaction and loyalty.
- Prepared monthly reports on sales figures, expenses, profits.
Shift Runner
dominos
Ripley, QLD
06.2020 - 11.2022
- Supported shift managers in daily operational decisions to ensure smooth operations.
- Coordinated delivery orders to enhance speed and accuracy.
- Checked food safety practices to support quality standards.
- Resolved customer complaints promptly, fostering positive relationships.
- Conducted regular meetings with staff members to discuss progress toward goals.
- Collaborated with other departments to ensure smooth transitions between shifts.
- Supported onboarding of new employees in pizza preparation and customer service standards.
Education
MASTERS OF PROJECT MANAGEMENT -
Griffith University
QLD09-2022
Skills
- Inventory management
- Sales analysis
- Cash management
- Loss prevention
- Food safety compliance
- Staff training
- Customer service
Timeline
Store Manager
DOMINOS
12.2022 - Current
Shift Runner
dominos
06.2020 - 11.2022
MASTERS OF PROJECT MANAGEMENT -
Griffith University