Psalm DE BELEN
Oakhurst,NSW
Summary
Hello! I'm Psalm. I'm 23 years old and looking to start a career in education. I currently work in hospitality, with almost 5 years of experience under my belt. I am determined to translate these experiences and apply them as a School Learning Support Officer.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Food & Beverage Attendant; Host
The Grounds Of The City
06.2021 - Current
- Greeted and seated guests to provide friendly and welcoming experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Bar Back
Mjølner
03.2023 - 09.2023
- Enhanced customer satisfaction by efficiently restocking bar supplies and maintaining a clean workspace.
- Assisted bartenders with timely drink preparation for improved service speed and guest experience.
- Increased bartender efficiency by quickly cleaning and resetting glassware during peak hours.
- Contributed to a positive work environment through effective communication and teamwork with fellow staff members.
Food & Beverage Attendant
Nick & Nora’s
03.2021 - 10.2021
Bar & Gaming Attendant
The Horse & Jockey Hotel
10.2020 - 03.2021
Food & Beverage Attendant
Alex&CO.
12.2019 - 10.2020
Education
Bachelor of Arts (Pathway to Teaching) - Modern History
Western Sydney University
Bachelor of Science (Pathway to Teaching) - Mathematics
Western Sydney University
Certificate IV in School Based Education Support -
TAFE NSW Ultimo
09.2024
Skills
- Guest Service
- Complaint Handling
- Conflict Resolution
- Cross-Training Capabilities
- Allergy awareness
- Safe Food Handling
Certification
- Working with Children Check (WWCC)
- Responsible Service of Alcohol (RSA)
- Responsible Conduct of Gambling (RCG)
- Certificate III in Retail Services
References
- Negandra Reddy
The Grounds of The City Sydney
Current manager
Contact details provided upon request
- Peter Bischof
Current manager
The Grounds of The City Sydney
Contact details provided upon request
Timeline
Bar Back
Mjølner
03.2023 - 09.2023
Food & Beverage Attendant; Host
The Grounds Of The City
06.2021 - Current
Food & Beverage Attendant
Nick & Nora’s
03.2021 - 10.2021
Bar & Gaming Attendant
The Horse & Jockey Hotel
10.2020 - 03.2021
Food & Beverage Attendant
Alex&CO.
12.2019 - 10.2020
Bachelor of Arts (Pathway to Teaching) - Modern History
Western Sydney University
Bachelor of Science (Pathway to Teaching) - Mathematics
Western Sydney University
Certificate IV in School Based Education Support -
TAFE NSW Ultimo
Similar Profiles
RANUKA DE SILVARANUKA DE SILVA
Junior Sous Chef at The Grounds of the CityJunior Sous Chef at The Grounds of the City
Camila MaturanaCamila Maturana
Waitress Supervisor at The Grounds of the CityWaitress Supervisor at The Grounds of the City
FRANKLYN OBIFRANKLYN OBI
Junior Sous Chef at The Grounds Of The City SydneyJunior Sous Chef at The Grounds Of The City Sydney