Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Puaga Ioelu

Mascot,NSW

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bar Attendant

Golden Crown Hotels
12.2024 - Current
  • Managed POS transactions accurately, ensuring proper handling of payments.
  • Developed rapport with regular customers, fostering a sense of community within the establishment.
  • Successfully collaborated with other staff members to provide seamless service during high-volume periods.
  • Implemented effective time management strategies to balance multiple responsibilities during peak hours, without compromising service quality.

Electoral Officer

NSW Electoral Commission
09.2024 - Current
  • Manage electronic voter check-ins, ensuring accurate and prompt ballot distribution.
  • Maintain precise records, facilitating timely communication of election results.
  • Sort and count ballots with precision, upholding data integrity.
  • Collaborate with the team to enhance efficiency in electoral processes.
  • Contribute to smooth operations, ensuring high levels of voter satisfaction.

Managing Market Partner

MONAT
01.2024 - 01.2025
  • Boosted brand visibility through online and in-person luxury product promotion.
  • Mentored women in business startups, encouraging entrepreneurial success.
  • Enhanced sales via strategic social media, achieving measurable growth.
  • Listened to customer needs to identify and recommend best products and services.

Rostering & Accounts Officer

GPSO
12.2023 - 06.2024
  • Demonstrated adaptability in responding to unexpected scheduling changes, maintaining seamless operations during unforeseen circumstances.
  • Streamlined administrative tasks, enhanced team efficiency, and improved workflow.
  • Assisted in reducing payroll discrepancies by cross-checking scheduled hours against actual hours worked.
  • Facilitated employee on boarding, enhanced integration, and fostered team unity.

Client Services Officer

Amplifon
01.2023 - 10.2023
  • Scheduled appointments, maintained files, and collected payments for efficient clinic operations.
  • Performed hearing aid repairs, improved customer satisfaction, and device functionality.
  • Met monthly and quarterly KPIs, and demonstrated strong financial skills.
  • Built strong relationships with clients through effective communication and understanding of their needs.
  • Provided ongoing support to clients throughout the lifecycle of their relationship with the company, ensuring long-term satisfaction, and retention.

Fine Dining Hostess/Cocktail Bartender

Gemini Hotel
03.2021 - 03.2023
  • Ensured guest satisfaction as a fine dining waitress and bartender at a top Australian steakhouse.
  • Maintained high standards for food and alcohol safety, improving compliance.
  • Mentored new staff in bar operations, enhancing team collaboration.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders, while delivering prompt service.
  • Handled high-pressure situations with composure, maintaining excellent service standards, even during busy shifts.

Customer Service Cashier

Woolworths
09.2018 - 09.2020
  • Streamlined checkout processes, reducing queue times, and enhancing customer satisfaction.
  • Proactively resolved issues, ensuring smooth operations during busy periods.
  • Optimized online order fulfillment, boosting efficiency and accuracy.
  • Consistently met tight deadlines, contributing to improved customer retention rates.
  • Operated the cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Griffith High School
Griffith, NSW
09-2019

Skills

  • Administrative support
  • Customer service
  • Written and verbal communication
  • Data entry proficiency
  • Scheduling coordination
  • Record keeping and file management
  • Time management
  • Workflow Optimisation
  • Telephone Etiquette
  • Appointment scheduling
  • Inventory Management
  • Proficient in MS Office and Outlook
  • Cash handling proficiency
  • POS transactions
  • Food safety
  • Social media marketing
  • Brand awareness

Certification

RSA/RCG - Nov 2021-Nov 2026

Service NSW

Working With Children's Check - Dec 2024-Dec 2028

Service NSW

NDIS Worker Orientation Module Certificate - Dec 2024

Service NSW

NDIS Workers Check - Dec 2023

Service NSW

Unrestricted Drivers License - Aug 2022-Aug 2027

Services NSW

References

References available upon request.

Timeline

Bar Attendant

Golden Crown Hotels
12.2024 - Current

Electoral Officer

NSW Electoral Commission
09.2024 - Current

Managing Market Partner

MONAT
01.2024 - 01.2025

Rostering & Accounts Officer

GPSO
12.2023 - 06.2024

Client Services Officer

Amplifon
01.2023 - 10.2023

Fine Dining Hostess/Cocktail Bartender

Gemini Hotel
03.2021 - 03.2023

Customer Service Cashier

Woolworths
09.2018 - 09.2020

High School Diploma -

Griffith High School

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Puaga Ioelu