Pui Sheung Loo

• Built and maintained relationships with clients to provide ongoing support
• Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
• Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
• Monitored changes in health insurance laws and regulations to verify continuous compliance.
• Educated clients on insurance policies and procedures.
• Generated leads through cold-calling, networking and other outreach methods.
• Conducted annual reviews of existing policies to update information.

• Cash handling.
• Inspected, shuffled and delivered the cards to guests in play at the gaming table.
• Paid winnings and collected losing bets as established by the rules and procedures of each specific game.
• Resolved guest complaints quickly, effectively and tactfully.
• Explained house rules, such as game rules and betting limits, to patrons.
• Dealt casino games such as Blackjack and Baccarat.

Achievement

Feb 2013 Crown Perth Dealer of the month

Nov 2013 Crown Perth Employee of the year

• Ensured customer records were consistently updated to maintain accuracy.
• Supported inquiry processes to verify compliance with legal and regulatory standards concerning overpayments.
• Promoted a culture of continuous improvement through ongoing evaluation and refinement of compliance program elements.
• Collaborated across departments to resolve compliance matters, strengthening team accountability.
• Maintained up-to-date knowledge of applicable laws and regulations.