Pulasthi Saranga Uswattha Liyanage
Point Cook,VIC
Summary
Dynamic and results-oriented ATM Engineer(Automated teller machine) with 18 years of experience in designing, implementing, and maintaining cutting-edge ATM systems for the financial industry. Proficient in all aspects of ATM technology, including hardware, software, and network infrastructure. Skilled in troubleshooting complex technical issues and providing innovative solutions to optimize ATM performance, security, and user experience. Experienced in project management, collaborating with cross-functional teams to deliver projects on time and within budget. Dedicated to staying updated with the latest advancements in ATM technology to drive continuous improvement and innovation. Seeking an opportunity to leverage my expertise in ATM engineering to contribute to the success of a forward-thinking organization.
Overview
19
19
years of professional experience
Work History
Senior Project Engineer
Aiken (PVT) Ltd
03.2021 - 07.2023
- Maintain project life cycle with all banks in Sri Lanka
- ATM Hardware & Software Engineering
- ATM Application integration on NDC/DDC and CEN/XFS platforms
- ATM Installation, Configuration, and Maintenance
- Network Infrastructure Management
- Troubleshooting & Issue Resolution
- Security Protocols & Compliance (e.g., PCI-DSS)
- Project Management & Collaboration
- Vendor Management & Relationship Building
- Technical Documentation & Reporting
- Develop existing technical team to be fully qualified to support ATM system
- Continuous Learning & Professional Development
- Excellent Communication & Interpersonal Skills
Project Engineer(ATM)
Aiken(PVT) LTD
09.2017 - 10.2019
- Maintain project life cycle with all banks in Sri Lanka
- ATM Hardware & Software Engineering
- ATM Application integration on NDC/DDC and CEN/XFS platforms
- ATM Installation, Configuration, and Maintenance
- Network Infrastructure Management
- Troubleshooting & Issue Resolution
- Security Protocols & Compliance (e.g., PCI-DSS)
- Vendor Management & Relationship Building
- Technical Documentation & Reporting
- Continuous Learning & Professional Development
- Excellent Communication & Interpersonal Skills
Assistant Manager Repair Center
Data Management Systems (PVT)LTD
07.2015 - 05.2016
- Assist in managing the day-to-day operations of the repair center, including scheduling, staffing, and workflow management.
- Provide leadership and guidance to repair center staff, including technicians, customer service representatives, and administrative staff.
- Ensure that repairs are completed accurately, efficiently, and in compliance with company standards and procedures.
- Monitor repair center performance metrics, such as repair turnaround time, quality of repairs, and customer satisfaction, and implement strategies for improvement as needed.
- Assist in developing and implementing training programs for repair center staff to ensure they have the necessary skills and knowledge to perform their duties effectively.
- Handle escalated customer inquiries or concerns, resolving issues promptly and professionally to ensure a positive customer experience.
- Maintain inventory levels of repair parts and supplies, ordering replenishments as needed and ensuring accurate record-keeping.
- Collaborate with other departments, such as Sales, Logistics, and Quality Assurance, to coordinate repair center activities and address customer needs.
- Assist in developing and implementing policies and procedures to ensure compliance with regulatory requirements and industry best practices.
- Stay informed about industry trends, technological advancements, and customer preferences to continuously improve repair center operations and services.
Technical Support Executive
Data Management Systems (PVT) LTD
02.2007 - 07.2015
- ATM Hardware & Software Engineering
- ATM Application integration on NDC/DDC and CEN/XFS platforms
- ATM Installation, Configuration, and Maintenance
- Network Infrastructure Management
- Troubleshooting & Issue Resolution
- Security Protocols & Compliance (e.g., PCI-DSS)
- Technical Documentation & Reporting
- Training New staff on ATM Hardware & Software
Associate Field Engineering Rechnician
Data Management Systems(PVT) LTD
10.2004 - 02.2007
- ATM Hardware & Software Engineering
- ATM Installation, Configuration, and Maintenance
- Network Infrastructure Management
- Troubleshooting & Issue Resolution
Education
MBA - Business Administration
Mahatma Gandhi University
Meghalaya, India11.2017
Diploma BCS Level 5 - Information Technology
British Computer Society
09.2013
Certificate BCS Level 4 - Information Technology
British Computer Society
09.2013
Certificate - COmputer Networking And Administration
NIBM
Sri Lanka05.2007
Certificate -
National Youth Service Council
Sri Lanka2003
Skills
- Project Management
- ATM System Design & Integration
- Stakeholder Management
- Requirements Analysis
- Resource Allocation
- Testing & Quality Assurance
- Risk Management
- Vendor Coordination
- Technical Documentation
- Training Development
- Continuous Improvement
Timeline
Senior Project Engineer
Aiken (PVT) Ltd
03.2021 - 07.2023
Project Engineer(ATM)
Aiken(PVT) LTD
09.2017 - 10.2019
Assistant Manager Repair Center
Data Management Systems (PVT)LTD
07.2015 - 05.2016
Technical Support Executive
Data Management Systems (PVT) LTD
02.2007 - 07.2015
Associate Field Engineering Rechnician
Data Management Systems(PVT) LTD
10.2004 - 02.2007
MBA - Business Administration
Mahatma Gandhi University
Diploma BCS Level 5 - Information Technology
British Computer Society
Certificate BCS Level 4 - Information Technology
British Computer Society
Certificate - COmputer Networking And Administration
NIBM
Certificate -
National Youth Service Council
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