Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Timeline
Generic

Punam Gurung

Melbourne,Australia

Summary

Dedicated individual well-versed in providing customer service and preparing hot and cold beverages. Possesses strong knowledge of coffee shop operations, customer service principles, and beverage-making techniques. Demonstrated expertise in managing customer orders, restocking items, and maintaining a clean and organized work area.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Barista, All-rounder

Bean Lab
Melbourne, Australia
07.2023 - Current
  • Deal and Interact directly with customers
  • Skillfully prepared a variety of coffee and tea beverages according to customer preferences and company standards, ensuring quality and consistency in every drink served
  • Operate espresso machines, coffee grinders, and other equipment safely and efficiently, following proper procedures and maintenance guidelines to uphold cleanliness and hygiene standards
  • A thorough understanding of the menu offerings, including coffee blends, and specialty drinks, is necessary to make recommendations and accurately answer customer inquiries
  • Work collaboratively with colleagues to ensure smooth operations during busy periods, assist with tasks as needed, and communicate effectively to maintain a cohesive team dynamic

Barista/All-rounder

IGA Local Grocer Creamore
Melbourne, Victoria
04.2024 - 12.2025
  • Prepared and served a wide variety of coffee and tea beverages with precision and attention to detail.
  • Ensured cleanliness and organization of the coffee station, adhering to health and safety standards.
  • Collaborated with team members to ensure smooth operations during peak hours.

Barista

Thirtyfold Cafe
Melbourne, Victoria
08.2024 - 11.2025
  • Operated cash registers and handled cash and card transactions.
  • Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
  • Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.

Education

Master of Information Technology and Systems -

Victorian Institute of Technology
Melbourne, Australia
01.2025

Skills

  • Customer Service
  • Multi-tasking
  • Communication Skills
  • Hygiene and Safety Practices
  • Latte art
  • Espresso machine operation
  • POS system operation
  • Excellent memory
  • Clear communication

Certification

Barista Certificate, Learned about coffee history, coffee processing, coffee extraction, coffee flavors, and types, tray handling, pour latte art (heart, tulip)

Languages

English, IELTS- 7 overall each band not less than 6.5

Personal Information

Date of Birth: 03/29/02

Timeline

Barista

Thirtyfold Cafe
08.2024 - 11.2025

Barista/All-rounder

IGA Local Grocer Creamore
04.2024 - 12.2025

Barista, All-rounder

Bean Lab
07.2023 - Current

Master of Information Technology and Systems -

Victorian Institute of Technology

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Punam Gurung