Youwen Palemala
Acacia Gardens,NSW
Summary
My name is Youwen Palemala and I am 18 years old ready for a new opportunity, I consider myself an energetic, enthusiastic and reliable person and employee. My experience in customer service has allowed me to adapt to the environment further improving my ability to work as an individual and communicate within a team both professionally and socially.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista / Trainer / All Rounder
San Churro Chocolateria
02.2024 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
- Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
- Trained and mentored over 15 new personnel hired to fulfill various roles.
Model
The Photo Studio
05.2024 - 05.2024
- Adapted quickly to changing environments for continued professionalism under pressure.
- Remained focused, motivated and professional throughout long shoots and events.
- Promoted products and services by posing for commercials and photo shoots.
- Collaborated effectively with fellow models, photographers, stylists, and makeup artists to create cohesive and successful projects.
Crew Trainer
Guzzi's Pasta
11.2023 - 04.2024
- Directed employees on skill based roles with scheduled switching to allow all employees a chance at different tasks
- Introduced and trained new employees, demonstrating safe work practices
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
- Prioritised a well maintained and clean working environment to allow a safe workplace
- Delivered refresher courses as needed to maintain up-to-date knowledge on industry standards, safety regulations, and operational procedures within the crew team.
Barista/All Rounder
Gloria Jeans Coffee
07.2023 - 07.2023
- Through the Work Placement program in school, I am required to have worked 40 hours a week for one week in a Hospitality industry, I have had experience in dealing with a fast-paced work environment through working in Gloria Jeans Coffee. During my time at Gloria Jeans Coffee, I prepared hot and cold drinks, cleaned and sanitized work areas, and served customers.
Crew Member/Trainer
Hungry Jack's
07.2022 - 01.2023
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
- Maintained current knowledge of all team position requirements.
Barista/All Rounder
Vibe Catering
04.2022 - 06.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Higher School Certificate -
Patrician Brothers College
Blacktown10.2023
Skills
- Attention to Detail
- Prioritise product knowledge to ensure great customer service
- Positive Attitude
- Multitasking Abilities
- Effective Communication
- Active Listening
- Customer Service
- Fast learning and able to adapt to a new environment
Certification
Swimming & Water Safety
Certificate II Hospitality
Drivers License
Timeline
Model
The Photo Studio
05.2024 - 05.2024
Barista / Trainer / All Rounder
San Churro Chocolateria
02.2024 - Current
Crew Trainer
Guzzi's Pasta
11.2023 - 04.2024
Barista/All Rounder
Gloria Jeans Coffee
07.2023 - 07.2023
Crew Member/Trainer
Hungry Jack's
07.2022 - 01.2023
Barista/All Rounder
Vibe Catering
04.2022 - 06.2022
Higher School Certificate -
Patrician Brothers College
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