Puneet Kaur
Caroline Springs Victoria ,Australia
Summary
Experienced professional with a strong background in technology-related, SOC Operator & Customer service roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. I am committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
5
5
years of professional experience
Work History
SOC Operator
Suncorp Corporate Office
Brisbane, Australia, Queensland
03.2022 - 06.2024
- Collaborated with IT teams to implement preventive measures.
- Conducted regular audits and maintained compliance with industry standards
- Ensured the integrity, confidentiality, and availability of information systems
- Responded to security incidents and performed root cause analysis.
- Managed access control and surveillance for Suncorp Corporate, Insurance, Motor Hubs, Business Centres,Data Centres & Banking.
- Executed work orders issued by supervisors according to established guidelines.
Access Control Officer
MSS SECURITY- QLD EAMES - SERCO AUSTRALIA
08.2021 - 08.2022
- Static guarding and Access Control Monitoring in immigration detention
- Loss Prevention Officer & Construction sites at Brisbane, Gold Coast, Sunshine Coast David Jones Queens Plaza - Loss Prevention Officer- Monitoring
- SERCO- Static guarding and Access Control Monitoring in immigration detention
- Gold Coast University Hospital static guarding at fever clinics.
Customer Service/ Admin
Certis Security & AssetPro Security
03.2022 - 07.2022
- Worked at concerts, races, and private corporate events for stadiums, racing clubs, Brisbane Council Museum, and government sites.
Sales Consultant
Myer
Brisbane , Queensland
11.2021 - 01.2022
- Assisted in developing sales strategies and setting targets for different accounts.
- Maintained accurate records of all sales activities in the CRM system.
- Analyzed customer needs and preferences to recommend appropriate products.
Concierge/Security
Glad Security
08.2019 - 07.2021
- CCTV Monitoring & Ensuring safety in the workplace
- Monitor site for safety and security breaches
- Conducted incident response and perform other duties as required.
Education
Advanced Diploma of Civil Construction Design
Valley International College
Brisbane, QLD03.2024
GNM in Nursing -
Sigma Nursing College
India07.2015
Bachelor of Arts - Political Science & Elective English
Guru Nanak Girls College Ludhiana
Ludhiana, Punjab04.2013
Skills
- Professionalism/ Task Prioritization
- Cybersecurity Awareness
- Escalation procedures & Vendor coordination
- System Administration & Problem Resolution
- Teamwork and Quick Learner
- Skillful & Experienced
- Time Management & Attention to Detail
- Time Management
- Attention to Detail
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Team building
- Task Prioritization
Additional Information
Currently Holding Visa with full working rights.
Languages
English
Professional
Availability
- Available for immediate start in Melbourne
References
References available upon request.
Timeline
SOC Operator
Suncorp Corporate Office
03.2022 - 06.2024
Customer Service/ Admin
Certis Security & AssetPro Security
03.2022 - 07.2022
Sales Consultant
Myer
11.2021 - 01.2022
Access Control Officer
MSS SECURITY- QLD EAMES - SERCO AUSTRALIA
08.2021 - 08.2022
Concierge/Security
Glad Security
08.2019 - 07.2021
Advanced Diploma of Civil Construction Design
Valley International College
GNM in Nursing -
Sigma Nursing College
Bachelor of Arts - Political Science & Elective English
Guru Nanak Girls College Ludhiana
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