Puneet Kaur
Caroline Springs Victoria ,Australia
Summary
Experienced professional with a strong background in technology-related, SOC Operator & Customer service roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. I am committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
5
5
years of professional experience
Work History
Picker Packer
Elite Recruitment
Caroline Springs, VIC
10.2024 - Current
- Labeled boxes and placed in outbound collection areas.
- Tracked inventories and input equipment counts into warehouse databases.
- Placed products on conveyors for final wrapping and shipment.
- Read orders to verify attributes and quantities of merchandise.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Compared merchandise invoices to items actually received.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Inspected and verified shipments for accuracy and quality assurance.
- Selected products and items from shelves and pallets for customer orders.
SOC Operator
Suncorp Corporate Office
Brisbane, Australia, Queensland
03.2022 - 06.2024
- Collaborated with IT teams to implement preventive measures.
- Conducted regular audits and maintained compliance with industry standards
- Ensured the integrity, confidentiality, and availability of information systems
- Responded to security incidents and performed root cause analysis.
- Managed access control and surveillance for Suncorp Corporate, Insurance, Motor Hubs, Business Centres,Data Centres & Banking.
- Executed work orders issued by supervisors according to established guidelines.
Access Control Officer
MSS SECURITY- QLD EAMES - SERCO AUSTRALIA
08.2021 - 08.2022
- Static guarding and Access Control Monitoring in immigration detention
- Loss Prevention Officer & Construction sites at Brisbane, Gold Coast, Sunshine Coast David Jones Queens Plaza - Loss Prevention Officer- Monitoring
- SERCO- Static guarding and Access Control Monitoring in immigration detention
- Gold Coast University Hospital static guarding at fever clinics.
Customer Service/ Admin
Certis Security & AssetPro Security
03.2022 - 07.2022
- Worked at concerts, races, and private corporate events for stadiums, racing clubs, Brisbane Council Museum, and government sites.
Sales Consultant
Myer
Brisbane , Queensland
11.2021 - 01.2022
- Assisted in developing sales strategies and setting targets for different accounts.
- Maintained accurate records of all sales activities in the CRM system.
- Analyzed customer needs and preferences to recommend appropriate products.
Concierge/Security
Glad Security
08.2019 - 07.2021
- CCTV Monitoring & Ensuring safety in the workplace
- Monitor site for safety and security breaches
- Conducted incident response and perform other duties as required.
Education
Advanced Diploma of Civil Construction Design
Valley International College
Brisbane, QLD03.2024
GNM in Nursing -
Sigma Nursing College
India07.2015
Bachelor of Arts - Political Science & Elective English
Guru Nanak Girls College Ludhiana
Ludhiana, Punjab04.2013
Skills
- Professionalism/ Task Prioritization
- Cybersecurity Awareness
- Escalation procedures & Vendor coordination
- System Administration & Problem Resolution
- Teamwork and Quick Learner
- Skillful & Experienced
- Time Management & Attention to Detail
- Multitasking Abilities & Excellent Communication
- Adaptability and Flexibility
- Team building & Task Prioritization
- CCTV Monitoring
- First Aid Certified/CPR Certified
- De-Escalation Techniques, Reliable and Responsible
- Cooperative Attitude /Physical Stamina
Additional Information
Currently Holding Visa with full working rights.
Timeline
Picker Packer
Elite Recruitment
10.2024 - Current
SOC Operator
Suncorp Corporate Office
03.2022 - 06.2024
Customer Service/ Admin
Certis Security & AssetPro Security
03.2022 - 07.2022
Sales Consultant
Myer
11.2021 - 01.2022
Access Control Officer
MSS SECURITY- QLD EAMES - SERCO AUSTRALIA
08.2021 - 08.2022
Concierge/Security
Glad Security
08.2019 - 07.2021
Advanced Diploma of Civil Construction Design
Valley International College
GNM in Nursing -
Sigma Nursing College
Bachelor of Arts - Political Science & Elective English
Guru Nanak Girls College Ludhiana