Punitavathi Dhandapani
Cranbourne,VIC
Summary
Resourceful customer support associate able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve customer support and warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.
Overview
5
5
years of professional experience
Work History
Picker Packer
HAFELE DISTRIBUTION CENTER
08.2024 - 10.2024
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Accurately picked orders using voice picking system, ensuring customer satisfaction and timely delivery of products.
Customer Service Associate
AMAZON DEVELOPMENT CENTRE INDIA PVT LTD
09.2020 - 03.2021
- Monitored customer feedback channels, identifying areas of improvement for enhanced service quality
- Managed high call volume with exceptional time management skills, minimizing wait times for customers
- Maintained high standards of professionalism and efficiency in a fast-paced environment
Process Executive
INFOSYS BPM
10.2019 - 07.2020
- Managed and optimized operational processes to ensure efficiency and effectiveness within British Telecom Wholesale UK
- Developed and maintained standard operating procedures (SOPs) for key workflows, ensuring compliance with company standards and industry regulations
- Collaborated with cross-functional teams to identify process improvement opportunities and implemented solutions to enhance operational efficiency
- Acted as a point of contact for internal and external stakeholders regarding process-related inquiries and issues
Education
Bachelors of Engineering - Computer Science
Kathir College of Engineering
01.2019
Diploma in Fashion Design and Technology -
Apparel Training and Design Centre
01.2023
Skills
- Cross- Functional team collaboration
- Customer Relationship Management (CRM)
- RF Scanning
- Voice Picking
- Customer Support
Timeline
Picker Packer
HAFELE DISTRIBUTION CENTER
08.2024 - 10.2024
Customer Service Associate
AMAZON DEVELOPMENT CENTRE INDIA PVT LTD
09.2020 - 03.2021
Process Executive
INFOSYS BPM
10.2019 - 07.2020
Diploma in Fashion Design and Technology -
Apparel Training and Design Centre
Bachelors of Engineering - Computer Science
Kathir College of Engineering
Similar Profiles
Stuart HewitsonStuart Hewitson
WO at Hafele AustraliaWO at Hafele Australia
Apurv Raj SharmaApurv Raj Sharma
Area Manager – Sales & Distribution at Hafele India Pvt. LtdArea Manager – Sales & Distribution at Hafele India Pvt. Ltd
Asif KhanAsif Khan
Retail Sales Executive at Hafele India Pvt LtdRetail Sales Executive at Hafele India Pvt Ltd