Puoch Puoch
Dandenong North,VIC
Summary
Dynamic and compassionate youth development and case management professional with extensive experience at Anglicare Victoria. Demonstrated success in creating supportive environments that foster cultural competency and implement effective crisis interventions, resulting in significant improvements in youth well-being and educational outcomes. Strong advocacy, communication, and relationship-building skills enhance program operations while addressing needs and resolving concerns to maximize service outreach. Motivated to tackle new challenges while supporting clinical teams with excellent time management and program development capabilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Residential Youth Worker
Anglicare Victoria
02.2024 - 01.2025
- Work as part of a team to deliver high quality care to young people in a residential facility
- Direct service work with young people in the program and where appropriate their families as per program guidelines
- Contribute to the development and maintenance of a safe, secure and planned environment wherein resident’s developmental needs are effectively met as per program guidelines
- Contribute to the development of participant group cohesion and the positive utilisation of group dynamics within the program, as per program guidelines
- Undertake Looking After Children (LAC) requirements for clients and monitoring of relevant documentation of LAC
- Understand the impact of trauma on behaviours of adolescents in care
- Implement current practices in therapeutic interventions for adolescents in care with regard to trauma and attachment
- Contribute to the development of a comprehensive education/living skills program, as per program guidelines
- Undertake designated case functions and tasks as per individual client plans
- Provide opportunities for the development of resident young people’s social and recreational skills as per program guidelines
- Liaise with schools, DHS, Centrelink, and other relevant agencies regarding matters in relation to individual young people
- Fully brief the Team Leader about all matters relating to appointee’s role in the program and immediately reporting all critical incidents and issues
- Meet administrative and documentation requirements of the agency
- General household tasks including shopping, cooking, maintenance and cleaning
- Other duties within capability as directed from time to time
Youth Worker
Centre for Multicultural Youth
06.2019 - 01.2024
- Provided case management support to youth from diverse cultural backgrounds
- Developed and implemented tailored support plans addressing individual needs
- Assisted youth in developing essential life skills such as time management, communication, and self-care
- Provided educational support including tutoring, homework assistance, and liaising with schools
- Connected youth with healthcare providers and facilitated medical appointments
- Supported young people with disabilities, advocating for accessibility and inclusivity
- Assisted individuals struggling with alcohol abuse by connecting them with counseling services and support groups
- Offered emotional support and safety planning for those affected by domestic violence
- Addressed various child-related concerns by working closely with families and support systems
- Organised and facilitated sports and recreational activities
- Promoted physical health, teamwork, and positive social interactions through various programs
Case Management
Anglicare NT Housing Support Services
Alice Springs
01.2016 - 12.2019
- Company Overview: Housing Support assists people on their journey from homelessness to long-term, stable accommodation
- It offers case management, as well as mentoring, training and support for developing life skills and tenancy skills
- Mentored youth from diverse backgrounds, providing guidance and support in personal and academic development
- Facilitated workshops and group sessions focusing on life skills, career planning, and personal growth
- Coordinated with community organisations to provide additional resources and opportunities for youth
- Conducted regular check-ins and assessments to monitor progress and adjust support plans as needed
- Housing Support assists people on their journey from homelessness to long-term, stable accommodation
- It offers case management, as well as mentoring, training and support for developing life skills and tenancy skills
Education
Undergraduate Bachelor of Social Science -
Swinburne University
Diploma -
Community Services
Skills
- Case Management
- Cultural Competency
- Life Skills Development
- Educational Support
- Crisis Intervention
- Advocacy
- Communication
- Team Collaboration
- Community resources navigation
- Child development
- Recreational planning
- Self-care awareness
- Mental health support
- Life skills teaching
- Multicultural competence
- Transportation assistance
- Goal setting assistance
- First aid and CPR
- Family engagement
- Crisis response expertise
- Emotional support abilities
- Youth development
- Crisis response
- Behavior modeling
- Youth supervision
- Program planning
- Conflict de-escalation
- Behavioral interventions
- Skill building
- Special needs
- Safety monitoring
Certification
- Certified Youth Worker
- First Aid and CPR
- Mental Health First Aid
- Therapeutic Crisis Intervention
Availability
Available to start work immediately, Open to casual work and flexible in taking on various tasks
References
Available upon request
References
References available upon request.
Timeline
Residential Youth Worker
Anglicare Victoria
02.2024 - 01.2025
Youth Worker
Centre for Multicultural Youth
06.2019 - 01.2024
Case Management
Anglicare NT Housing Support Services
01.2016 - 12.2019
- Certified Youth Worker
- First Aid and CPR
- Mental Health First Aid
- Therapeutic Crisis Intervention
Undergraduate Bachelor of Social Science -
Swinburne University
Diploma -
Community Services
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